WGU C846 ITIL Practice Exam1 fully solved graded A+ 2023/2024

WGU C846 ITIL Practice Exam11. What is the definition of a service? - correct answer A means of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks Explanation: A service is a means of enabling value-co creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks. 1. Identify the missing word(s) in the following sentence. Utility is the [?] offered by a product or service to meet a particular need. - correct answer Functionality. Explanation: Utility is the functionality offered by a product or service to meet a particular need. 1. Identify the missing word in the following sentence [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT Changes. - correct answer Change enablement. Explanation: Change enablement is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes. Identify the missing word(s) in the following sentence. An event is any change of state that has significance for the management of a (n) [?] or other configuration items. - correct answer Service. Explanation:An event is any change of state that has significance for the management of a serviceor other configuration item What is the purpose of Information security management' practice? - correct answer Protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information. Explanation: Information security management is the practice of protecting an organization by understanding and managing risks to the confidentiality, integrity and availability of information What is the purpose of the 'monitoring and event management' practice? - correct answer Systematically observing services and service components and recording and reporting and recording selected changes of state identified as events. Explanation: Monitoring and event management is the practice of systematically observing services and service components and recording and reporting selected changes of state identified as events. What is the purpose of the 'incident management practice? - correct answer Minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. Explanation: Incident management is the practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. What is defined as the practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed? - correct answer 1. ? Service Configuration management. Service configuration management is the practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed. Dion Training has decided to offer two membership levels to their training programs. The first membership level includes all of their video courses, practice exams, and study guides for a single monthly fee. This plan does not provide the students with the actual exam voucher to take the certification exams, though. What term best describes this membership level which provides several services for a single price? - correct answer A service Offering. Explanation: A service offering is a description of one or more services, designed to address the needs of a target consumer group (which may include goods, access to resources, and service actions). In the case of the service offering, Dion Training is providing students with everything they need to study for the certification exam (videos, practice exams, and a study guide), but they are not providing the students with the actual exam voucher to take the exam. The service provider may offer a different package or bundle that provides the voucher as well. What term best describes a person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives? - correct answer 1. Organization. An organization is a person or group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives. An organization can be an entire company, a department within a company, or even just a small group of people focused around a singular set of objectives. What describes outputs - correct answer 1. Tangible or tangible deliverables. Explanation: An output is tangible or intangible deliverable of an activity. For example, a 'Profit and Loss statement' being produced might be an output of an accounting program.