CPPB - Domain 1 exam 2023 with 100% correct answers

Good performance measures need to be meaningful for all participants including: - correct answer Procurement professionals, clients and suppliers Good performance measures need to be stated in terms of the higher-level objectives of the central procurement office or else they will lose: - correct answer their impact Good performance measures need to be: - correct answer fair, easy to collect, consistent and objective Performance measure activities must be measured against a metric. Metrics include: - correct answer Inputs, outputs, outcomes, efficiency measures and effectiveness measures Inputs: - correct answer Measure resources used. They include labor, materials, equipment and supplies. Demand for services may also be considered Outputs: - correct answer Record activity or effort that can be expressed in a quantitative or qualitative manner. Consider: total number of new contracts, total number of employees who obtained professional certification, total spend. Cycletime - correct answer Time to produce a PO, Inventory turnover Customer Satisfaction - correct answer Number of Disputes subtract Number of change orders Outcomes - correct answer Assess results of an activity and show whether expected results were achieved (customer service, improved performance of supplier, employee retention) Efficiency Measures - correct answer Represent the ratio of inputs to outputs or outcomes Effectiven