AES/Foundations Health Science 1 Final Exam Questions With Correct Answers
when a customer is dissatisfied and healthcare professionals take responsive action to "recover" the customer - Answer What is service recovery stereotype: A generalized belief about a group of people; generalization: the tendency, once a response has been conditioned, for stimuli similar to the conditioned stimulus to elicit similar responses - Answer What is a sterotype and what is a generalization A social division based on national origin, religion, language, and often race. - Answer describe what ethnicity is feelings that lead to certain behaviors - Answer What is bias
Escuela, estudio y materia
- Institución
- AES
- Grado
- AES
Información del documento
- Subido en
- 27 de octubre de 2023
- Número de páginas
- 2
- Escrito en
- 2023/2024
- Tipo
- Examen
- Contiene
- Preguntas y respuestas
Temas
-
aes
-
aesfoundations health science 1 final exam questi
-
when a customer is dissatisfied and healthcare pro
-
stereotype a generalized belief about a group of
Documento también disponible en un lote