CIS 2200 |43 QUESTIONS FULLY SOLVED & UPDATED 2023|GUARANTEED SUCCESS

Data Raw facts that describe the characteristic of an event Information Data converted into a meaningful and useful context Is information technology always beneficial? No. Case study the world is flat Thomas Friedman describes the unplanned cascade of technological and social shifts that effectively leveled the economic world, and "accidentally made Beijing, Bangalore, and Bethesda next-door neighbors" Competitive Advantage a product or service that an organization's customers place a greater value on than similar offerings from a competitor First Mover Advantage - Benefits vs Risk occurs when an organization can significantly impact its market share by being first to market with a competitive advantage Five Forces Model ... Three Generic Strategies ... What is a business process a standardized set of activities that accomplish a specific task, such as processing a customer's order Supply Chain Management involves the management of information flows between and among stages in a supply chain to maximize total supply chain effectiveness and profitability Consumer Relations Management involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability Enterprise Resource Planning integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations Business Process Reengineering the analysis and redesign of workflow within and between enterprises The purpose of BPR is to make all business processes best-in-class Efficiency vs. Effectiveness ... KPI - Key Performance Indicators measures that are tied to business drivers Efficiency IT Metrics measures the performance of the IT system itself including throughput, speed, and availability Effectiveness IT Metrics measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases IT Strategic Positions - What are their Responsibilities? ... Ethical and Legal Issues - Definitions + Examples the principles and standards that guide our behavior toward other people Intellectual property, copyright, fair use doctrine, pirated software, counterfeit software Privacy the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent Security the protection of information from accidental or intentional misuse by persons inside or outside an organization TPS Transaction processing system - the basic business system that serves the operational level (analysts) in an organization DSS models information to support managers and business professionals during the decision-making process EIS a specialized DSS that supports senior level executives within the organization How does TPS, DSS, EIS relate? ... Sensitivity Analysis the study of the impact that changes in one (or more) parts of the model have on other parts of the model What-if Analysis checks the impact of a change in an assumption on the proposed solution Goal-Seeking finds the inputs necessary to achieve a goal such as a desired level of output Consolidation involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information Drill down enables users to get details, and details of details, of information Slice and Dice looks at information from different perspectives SCM and how IT Impacts it IT's primary role is to create integrations or tight process and information linkages between functions within a firm SEE PICTURES Plan, source, make, deliver, and return SEE PICTURES Supply chain Visibility the ability to view all areas up and down the supply chain Bull-whip Effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain SCM success factors and keys to success 1. cost control/savings 2. productivity improvements 3. inventory reductions/improvements CRM - Customer Relationship Management. Definition, what it involves, how IT impacts it. Sales, marketing, customer service Benefits: Sales forecasts sales strategies marketing campaigns SCM industry best practices include: Make the sale to suppliers Wean employees off traditional business practices Ensure the SCM system supports the organizational goals Deploy in incremental phases and measure and communicate success Be future oriented CRM business drivers Automation/productivity/efficiency competitive advantage customer demands/requirements CRM implementation strategies Operational CRM - supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers Analytical CRM - supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers ERP - Enterprise Resource Management. Definition, what it involves, how IT impacts it. Involves Accounting, finance, logistics, and production Business Benefits: forecasting, planning, purchasing, material management, warehousing, inventory, and distribution Why is ERP important, what problems does it address ERP systems automate business processes ERP - bringing the organization together At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system