WGU C483 - Principles of Management | 430 Questions and Answers(A+ Solution guide)

Accommodation - A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests Accountability - The expectation that employees will perform a job, take corrective action when necessary, and report upward on the status and quality of their performance Accounting audits - Procedures used to verify accounting reports and statements Acquisition - One firm buying another Activity-based costing (ABC) - A method of cost accounting designed to identify streams of activity and then to allocate costs across particular business processes according to the amount of time employees devote to particular activities Adapters - Companies that take the current industry structure and its evolution as givens, and choose where to compete Adverse impact - When a seemingly neutral employment practice has a disproportionately negative effect on a protected group Advertising support model - Charging fees to advertise on a site Affective conflict - Emotional disagreement directed toward other people Affiliate model - Charging fees to direct site visitors to other companies' sites Affirmative action - Special efforts to recruit and hire qualified members of groups that have been discriminated against in the pastAfter-action review - A frank and open-minded discussion of four basic questions aimed at continuous improvement Alderfer's ERG theory - A human needs theory postulating that people have three basic sets of needs that can operate simultaneously (Existence, Relatedness and Growth) Arbitration - The use of a neutral third party to resolve a labor dispute Assessment center - A managerial performance test in which candidates participate in a variety of exercises and situations Assets - The values of the various items the corporation owns Authentic leadership - A style in which the leader is true to himself or herself while leading Authority - The legitimate right to make decisions and to tell other people what to do Autocratic leadership - A form of leadership in which the leader makes decisions on his or her own and then announces those decisions to the group Autonomous work groups - Groups that control decisions about and execution of a complete range of tasks Avoidance - A reaction to conflict that involves ignoring the problem by doing nothing at all or deemphasizing the disagreement Balanced scorecard - Control system combining four sets of performance measures: financial, customer, business process, and learning and growth