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,
,Quality management
1. Introduction 4
Definition 4
First definition 4
Second definition 4
Third definition 4
A history of quality 4
The cost of quality 4
4. Acceptance sampling 11
1. Inspection and quality control 11
2. Sampling techniques & errors 11
Sampling techniques 11
Sampling errors 11
3. Categorizing sampling plans 12
Sampling by attributes 12
Sampling by variables 12
4. The OC curve 12
5. Some sampling plans 13
Single-sampling plan for attributes 13
Double-sampling plan for attributes 15
Single-sampling plan for variables 17
5. Statistical process control 18
1. Introduction to statistical process control 18
2. Control charts 21
Measurement control charts: variables 21
Measurement control charts: attributes 27
3. What if out-of-control 29
4. Implementing control charts 29
1. Preparation 29
2. Set up control charts (are we in control? 31
3. Use control charts (do we continue to be in control?) 31
4. Is the process capable? 31
5. Process capability 32
6. The other magnificent seven 32
6. Quality in design 33
1. Quality Function Deployment 33
1. Determine customers requirements 34
2. Have customers determine the importance 34
3. Have customers evaluate your product vs competitors 34
4. Determine the design features 34
5. Determine the relationship 34
6. Determine correlation between the design features 34
7. Compare technical performance with competitors 34
8. Add regulatory requirements 34
1
, 9. Determine operational goals 34
10. Determine column weights 34
2. Failure mode and effects analysis (FMEA) 34
Risk priority number 34
3. Reliability fundamentals 35
Reliability 35
The Bathtub Curve 35
Measures 36
Reliability in systems 36
Reliability engineering 36
4. Tolerance design 37
Natural tolerance limits 37
Assembly tolerances 37
5. Design of experiments 38
22 factorial design 38
23 factorial design 39
2e manier om de waarden te berekenen 39
Significance of effects 40
Fractional factorial design 42
Resolution of a design 43
7. Quality management systems 44
Total Quality management 44
Definition 44
8 principles 44
Six Sigma 45
Six sigma basics 45
DMAIC 46
Implementing Six Sigma 46
Quality certificates 47
Types 47
Given by 47
Quality Prizes 47
Deming Prize 47
Malcolm Baldrige National Quality Award 47
EFQM Excellence Award 47
8. Quality gurus 48
Deming 48
Chain reaction 48
Inspection 48
Variation 48
Red bead experiment 48
The Deming wheel (PDCA) 48
Juran 49
Definition of quality 49
Managing quality: The quality trilogy 49
There is an optimal level of quality 49
Pareto principle 49
Crosby 50
Ishikawa 50
Guaranteed quality 50
Quality circles 50
Ishikawa diagram/cause-and-effect diagram 50
Taguchi 51
Traditional loss function vs Taguchi loss function 51
3 sources of variation 51
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