MGSC 395 Exam 1 Questions & Answers Correct 100%

The three mainline functions of any business are A .operations, marketing, and finance. B. operations, marketing, and information technology. C. operations, marketing, and management. D.​ operations, accounting, and management. - Answer A .operations, marketing, and finance. Regardless of how departments and functions are individually​ managed, they are always linked together through A. executive oversight. B. processes. C.information systems. D.procedures. - Answer B. processes. Which of the following events from the twentieth century defines the history of operations and supply chain​ management? A.The Toyota Production System for removing wasteful activities from an organization. B.Alfred​ Sloan's introduction of strategic planning for achieving product proliferation and variety. C.The invention of the assembly line for the Model T car by Henry Ford. D.All of the above. - Answer D. all of the above The finance function influences operating decisions about A.demand forecasts. B.capacity expansion. C.employee training. D.delivery promises. - Answer B.capacity expansion. What do all processes​ have? A.purchased materials and services B.equipment and facilities C.workers and managers D.inputs and outputs - Answer D.inputs and outputs Which of the following are characteristics of service provider​ operations? A.Perishable outputs B.Low labor requirements C.Tangible output D.Low customer contact - Answer A. Perishable outputs ​_______ are the fundamental activities that organizations use to do work and achieve their goals. A.Processes B.Inputs C.Tasks D.Operations - Answer A.Processes If​ "every process and every person in an organization has​ customers," then A.internal suppliers provide products to external customers. B.external suppliers provide only to external customers. C.some customers are external and some are internal. D.no customers can have both internal and external suppliers. - Answer C. some customers are external and some are internal. A​ ________ process is a set of activities that delivers value to external customers. A. strategic B. line manufacturing C. core D. service - Answer C. core Which core process includes the activities required to produce and deliver the service or product to the external​ customer? A.new​ service/product development process B.order fulfillment process C.customer relationship process D.supplier relationship process - Answer B.order fulfillment process