MGSC 395 - Exam 1 - Branner Questions With Correct Answers

Operations Management - Answer The systematic design, direction, and control of processes. Process - Answer any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs. Operation - Answer a group of resources performing all or part of one or more processes. Market Analysis - Answer Understanding what the customer wants and how to provide it. Competitive priorities - Answer the critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future. Competitive Capabilities - Answer the cost, quality, time, and flexibility dimensions that a process or supply chain actually possesses and is able to deliver. Order Qualifiers - Answer Minimum level required (think about car example) Order Winners - Answer A criterion customers use to differentiate (car example) Ex. You are interested in buying a laptop computer. Your list of considerations include the computer's speed in processing data, its weight, screen size, and price. You consider a number of different models, and narrow your list based on speed and monitor screen size, then finally select a model to buy based on its weight and price Q: In this decision, weight and price are examples of: - Answer Order Winner Competitive Priorties - Answer the critical dimensions that a process or supply chain must possess to satisfy its internal or external customers, both now and in the future. (Think about the different companies example) Competitive priorities examples - Answer • Low-cost operations • Top quality • Consistent quality • Delivery speed • On-time delivery • Development speed • Customization • Variety • Volume flexibility T or F: Flexibility is a possible competitive priority. - Answer True How do you compare the operational performance of the companies? - Answer Productivity is a basic measure of performance that allows the comparison of companies that appear to have nothing in common. Supply Chain Management - Answer The synchronization of a firm's processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand Supply Chain - Answer An interrelated series of processes within and across firms that produces a service or product to the satisfaction of customers T or F: Operations management refers to the direction and control of inputs that transform processes into products and services. - Answer True