PGA 3.0 Level 2 Test Questions And Answers (Verified 100%)

PGA 3.0 Level 2 Test Questions And Answers (Verified 100%) What department is considered the core business unit? golf operation From a functional perspective, a vendor is what kind of resource? financial resource What must exist for a facility to have a positive culture? resources What would a typical organizational chart of a golf operation show? staff roles & the relationships between them What is the most likely determinant of the complexity of a facility's organizational chart? size of facility and number of resources Staff is considered a tangible resource? true What intangible resource is key to enabling and facilitating peak performance? culture How can facilities foster a positive culture? open communication and discussion "Identify staffing needs" is ones of the staff management roles in running a golf operation true High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations for all employees true What should a manager consider when determining the number of employees needed to run an operation? human resources it will take What is the advantage of asking open-ended questions during the interview process? lead to unbiased answers Reduced training needs is one of the anticipated benefits of adopting new point of sale system technology false What is the first step in acquiring a new technology-based system? assess facility needs Why should employees be involved in creating and revising policies or procedures? encourages staff to buy-in to the guidelines it sets out Promotion is one of the four "Ps" of marketing true What does the American Marketing Association refer to as a name, ter