EPD Class Questions and Answers Rated A

EPD Class Questions and Answers Rated A Four Incident Priorities 1. Officer/Deputy Safety 2. Caller Safety 3. Apprehending Suspects 4. Additional Information Four Call processing objectives 1. Collect Incident information 2. Collect scene safety information 3. Identify the correct response 4. Assess the need for DLS instructions Five benefits of structured call taking 1. an established standard of service 2. prioritized response 3. quality improvement procedures 4. certification and accreditation 5. reduced exposure to liability Can you ask a clarifier with a question? NO Uppercase means definition Witnessed homicide is... assault To verify... they repeat it to you, twice ECHO send it before key questions finish, just go 3rd and 4th party callers... are never in danger Cold Call 1. Past event 2. Suspect/person/vehicle no longer in the area A COLD CALL is a call for service involving a PAST event (as defined by local authority) that does not require a full interrogation because, by the caller's assessment, the suspect, person, or vehicle is not in the area. Ask questions _____ times then move on 2 In some agencies, the responsibilities of call taking and dispatching are distinct roles performed by separate individuals true How do protocols help you process calls more effectively than policies or guidelines? Protocols provide specific interrogation questions and caller instructions The IAEDs Police Council of Standards currently ensures that PPDS evolution remains consistent with ever-changing standards of practice. True All actual response assignments and emergency modes are predetermined by local Police and Emergency Services Administration Emergency Vehicle Collisions (EVCs) are a leading cause of police officer fatalities True A sound and effective quality improvement process is designed to reinforce EPDs appropriate behaviors Which of the following best describes the difference between certification and accrediation individuals are certified, and agencies are accredited Which of the following protocol components will lead the EPD to appropriate Case Exit of Pre-Arrival Instructions? Dispatch Life Support (DLS) Links T/F: Local response assignments and emergency modes are predetermined by the IAED of Police Dispatch? False Five primary components of PPDS 1. Case Entry 2. Chief complaint protocols 3. caller in danger protocol 4. pre-arrival instructions 5. case exit protocol Six SECTIONS of PPDS 1. Key questions (KQs) 2. Determinant Descriptors 3. post-dispatch instructions (PDIs) 4. Critical EPD information (CEI) 5. Dispatch life support (DLS) links 6. Additional information (AI) A question with the pre-question qualifier "(detained)" should be asked: Only when caller reports that the suspect is detained Key questions must be asked in order and as written true DLS links: direct the EPD to the appropriate Pre-Arrival or Case Exit instructions The DLS Links Section is located directly below the CEI section. It provides links to specific Pre-Arrival Instructions (PAIs), Case Exit Instructions, or the Caller in Danger (CID) Protocol. Key question 6 on protocol 104 is "Will you be contacting a keyholder/owner?" Based on PPDS standards, it may be appropriate to read this question as "Will you be contacting a keyholder or owner?" True When circumstances or caller statements indicate that the caller is in danger, you should: go to the caller in danger protocol immediately AFTER INITIATING DISPATCH PPDS words or phrases that have specific dispatch definition are marked using all uppercase text The absence of a weapons suffix indicates that there are no weapons False In response to Key Question 1 on protocol 112, the caller states that a reported death is the result of a witnessed homicide. What should you do next? Shunt to protocol 106 Chief Complaint Protocols Chief Complaint Protocols starts at number 101 in the PPDS and then ends on number is 136 Pre-question Qualifiers (PQQ) Pre-Question Qualifiers appear in parentheses at the beginning of a question They may appear above several related questions Identify conditional questions --- A question with the pre question Qualifier (Detained) should be asked? Only when the caller reports that the suspect is detained. Pre-instruction Qualifiers (PIQ) Pre-instruction Qualifiers typically appear in parentheses at the beginning of an instruction They may appear above one or more related instruction De Luca's Law "Emergency dispatchers will follow all protocols per se, avoiding freelance questioning or information unless it enhances, not replaces, the written protocol questions and scripts." Frenza's Law "A thing not looked for is seldom found" List of Protocols 100. Case Entry Protocol 101. Abduction (Kidnapping) / Custodial Abduction / Custody Issue / Hostage Situation 102. Abuse / Abandonment / Neglect 103.Administrative (Lost or Found Property, Found Unexploded Ordnance, Messages, Transports) 104. Alarms 105. Animal 106. Assault / Sexual Assault 107. Assist Other Agencies 108. Bomb Found / Suspicious Package (Letter, !tem) / Product Contamination 109. Bomb / CBRN / Product Contamination Threat 110. Burglary (Break-and-Enter) / Home Invasion 111. Damage / Vandalism / Mischief 112. Deceased Person 113. Disturbance / Nuisance 114. Domestic Disturbance / Violence 115. Driving Under the Influence (Impaired Driving) 116. Drugs 117. Explosion 118. Fraud / Deception 119. Harassment / Stalking / Threat 120. Indecency / Lewdness 121. Mental Disorder (Behavioral Problems) 122.Miscellaneous 123.Missing / Runaway / Found Person 124.Officer Needs Assistance 125.Public Service (Lock-out / Lock-in, Peace, Welfare, Reckless Activity) 126. Robbery / Carjacking 127. Suicidal Person / Attempted Suicide 128. Supplemental 129. Suspicious/ Wanted (Person, Circumstances, Vehicle) 130. Theft (Larceny) 131. Traffic / Transportation Incident (Crash) Accelerator Stuck & Can't Stop vehicle 132. Traffic Violation / Complaint/ Hazard 133. Trespassing / Unwanted 134. Unknown (3rd party) 135. Weapons / Firearms 136. Active Assailant (Shooter)