ACHE FACHE BOG Management test questions and answers

c. Implement the mission, strategies and goals established by the governing board 1) The purpose of management in a healthcare organization is to: a. Oversee appointment of competent medical staff to render care for the service area b. Appoint an effective governing board based on the wishes of the medical staff c. Implement the mission, strategies and goals established by the governing board d. Implement stakeholder wishes on the future direction the organization should take b. An active command structure 2) An effective emergency disaster preparedness plan includes triaging arriving injured, coordination with other community resources and: a. Hours of operation b. An active command structure c. Payment for hospital personnel d. Regulatory approval from CMS a. They provide a mechanism for reconciling differing opinions and facilitating decision making 3) Committees are an important management tool primarily because: a. They provide a mechanism for reconciling differing opinions and facilitating decision making b. They are the only way for providing for intrastaff communications c. They keep staff up to date on new professional developments d. They ensure self-expression and participation by staff a. Provider productivity 4) Which of the following is an output-related performance measure? a. Provider productivity b. Board satisfaction c. Customer loyalty index d. Paid nursing hours d. In applying the principle of delegation, an executive makes relatively few decisions personally and frames orders in broad general terms 5) Which one of the following statements is in accordance with the principle of delegation: a. The executive who subscribes to the principle of delegation knows what he/she wants to accomplish and exercises control over the work schedule of subordinates b. An executive explains how he/she wants things done and points out how the subordinate's contribution fits into the overall plan c. A successful executive gives instructions, telling subordinates exactly how and in what sequence things should be done d. In applying the principle of delegation, an executive makes relatively few decisions personally and frames orders in broad general terms a. Identifying, planning, implementing, evaluating 6) What is the correct order of stages for accomplishing organization change? a. Identifying, planning, implementing, evaluating b. Planning, identifying, evaluating, implementing c. Evaluating, planning, implementing, identifying d. Planning, evaluating, identifying, implementing a. Balance maintained between service quality and operational efficiency 7) In the healthcare field, the accountability of management is best measured by the: a. Balance maintained between service quality and operational efficiency b. Results shown on the annual expense and income statement c. Balance maintained between physician satisfaction and patient needs d. Degree to which management's needs are met d. Request the appropriate chief(s) of service to investigate and report back 8) In a dispute between two staff physicians, the primary role of the chief executive officer is to: a. Ask a representative of the governing authority to mediate a dispute b. Avoid any involvement in the dispute c. Meet with both parties as soon as the problem is identified d. Request the appropriate chief(s) of service to investigate and report back c. By factors such as being kept informed 9) Research in behavioral science has consistently found that once basic needs are met, staff are most motivated : a. By an incentive payment program b. Only by a significant increase in salary c. By factors such as being kept informed d. When performance sets them apart from the group b. Organizations seek applicants whose attitudes, values and goals are consistent with those of the organization 10) The cultural climate of an organization affects its recruiting procedure because: a. It reduces employee turnover and absenteeism b. Organizations seek applicants whose attitudes, values and goals are consistent with those of the organization c. Applicants who cannot support a given culture will be unwilling to work for that