WGU D322- Intro to IT study guide Sections 2-8 Exam Solved 100%

Specifically, IT functions cover five different domains: - ANSWER-communication data collection and management information security management consumer relationship management process improvement IT governance is - ANSWER-the system of processes that ensures the effective and efficient use of IT to enable an organization to achieve its business goals and to add value to key stakeholders in an organization. Network administrators - ANSWER-set up, maintain, and monitor the hardware and software that support the networking components of the computer systems. Systems administrators - ANSWER-set up, maintain, and monitor devices that support business operations. These devices include anything from projectors and smartboards in a training room to the devices in the server room. Web administrators - ANSWER-control the outward-facing content on an organization's website and intranets and ensure that the sites function and integrate with back-end systems, such as supporting databases. Database administrators - ANSWER-configure and troubleshoot an organization's data repositories. Cybersecurity analysts - ANSWER-monitor the behaviors of the system components for anomalies and malicious attacks. They also put measures in place to deter, detect, and mitigate internal and external threats. Technical support specialists - ANSWER-provide end-user training and help users resolve issues accessing resources and systems. Outsourcing - ANSWER-uses the resources and skills of a developed workforce from an external organization. Insourcing - ANSWER-assigns a project to employees within the organization. Insourcing generally requires the development of new operations and processes, making it an expensive option. The project management life cycle is represented differently in various models, but projects generally include four phases: - ANSWER-initiation, planning, execution, and closure. Project initiation - ANSWER-broadly defines the project. It usually begins with a business case, followed by a feasibility study. During the feasibility study, research assesses whether the business case will lead to a reasonable, feasible solution. Project stakeholders provide input in the analysis of the business case, resulting in a project charter, or project initiation document, that outlines the business needs, the stakeholders, and the business case. Project planning (1 of 2) - ANSWER-includes developing a road map that everyone follows. This phase starts with setting the project goals, commonly using the SMART or CLEAR frameworks, both of which are described below. Specific: Set a specific goal that answers the questions who, what, where, when, which, and why. Measurable: Create criteria that can be used to measure the success of the goal. Attainable: Ensure the goal is attainable given the resources. Realistic: Assess the willingness to work toward the goal. Timely: The goal should be achievable within the available timeframe. Collaborative: The goal should encourage employees to work together. Limited: The goal should be limited in scope and time to keep it manageable. Emotional: The goal should tap into the passion of employees and be something they can form an emotional connection to. This can optimize the quality of work. Appreciable: Break larger goals into smaller tasks that can be quickly achieved. Refinable: As new situations arise, be flexible and refine the goal as needed. Project planning (2 of 2) - ANSWER-defines the project scope and drafts a project management plan. The project management plan identifies project resources, including cost and time estimations. A project generally has each of the following documents by the end of the planning phase: scope statement outlining the objectives, deliverables, and milestones work breakdown structure (WBS) breaking the project into manageable segments for the team milestones defining high-level goals to meet throughout the project's duration communication plan outlining the frequency and methods of communicating with stakeholders risk management plan identifying foreseeable risks, including cost overruns and delays