EXAM
ELABORATIONS
UNISA
INS3705 Assignment 2
(ANSWERS) Semester
2 2023/2024
QUESTIONS AND
ANSWERS
, 1. Identify four knowledge management (KM) processes in any organisation
of your choice and discuss the purpose of each KM process and two examples
of technologies that can be used in each KM process
Knowledge Capture:
Purpose: Knowledge capture involves collecting and documenting tacit and explicit
knowledge from employees, experts, and various sources to make it accessible for others
within the organization.
Examples of Technologies:
Enterprise Social Networks (ESN): ESNs like Yammer or Slack enable
employees to share ideas, best practices, and document their experiences in real-
time.
Video Conferencing and Recording Tools: Tools like Zoom or Microsoft
Teams allow organizations to record meetings, training sessions, and
presentations for future reference.
2. Knowledge Storage and Organization:
Purpose: This process involves structuring and organizing captured knowledge in a way
that is easily searchable and retrievable by employees when needed.
Examples of Technologies:
Intranet Portals: Organizations can use intranet platforms like SharePoint to
create knowledge repositories with well-organized content, including documents,
manuals, and wikis.
Content Management Systems (CMS): Systems like WordPress or Drupal are
useful for creating and managing knowledge bases, blogs, and articles, making
information readily available.
3. Knowledge Sharing and Collaboration:
Purpose: Knowledge sharing promotes collaboration and communication among
employees, allowing them to learn from one another and solve problems more
efficiently.
Examples of Technologies:
Collaboration Platforms: Tools like Microsoft Teams or Google Workspace
offer chat, file-sharing, and video conferencing capabilities to facilitate real-time
collaboration.
Knowledge Sharing Apps: Apps like Confluence or Trello enable teams to
collaborate on projects and document their progress, ensuring that valuable
knowledge is shared.
4. Knowledge Dissemination and Application:
Purpose: This process focuses on distributing knowledge to the right people at the right
time and ensuring that it is applied effectively to improve decision-making and business
processes.
Examples of Technologies:
ELABORATIONS
UNISA
INS3705 Assignment 2
(ANSWERS) Semester
2 2023/2024
QUESTIONS AND
ANSWERS
, 1. Identify four knowledge management (KM) processes in any organisation
of your choice and discuss the purpose of each KM process and two examples
of technologies that can be used in each KM process
Knowledge Capture:
Purpose: Knowledge capture involves collecting and documenting tacit and explicit
knowledge from employees, experts, and various sources to make it accessible for others
within the organization.
Examples of Technologies:
Enterprise Social Networks (ESN): ESNs like Yammer or Slack enable
employees to share ideas, best practices, and document their experiences in real-
time.
Video Conferencing and Recording Tools: Tools like Zoom or Microsoft
Teams allow organizations to record meetings, training sessions, and
presentations for future reference.
2. Knowledge Storage and Organization:
Purpose: This process involves structuring and organizing captured knowledge in a way
that is easily searchable and retrievable by employees when needed.
Examples of Technologies:
Intranet Portals: Organizations can use intranet platforms like SharePoint to
create knowledge repositories with well-organized content, including documents,
manuals, and wikis.
Content Management Systems (CMS): Systems like WordPress or Drupal are
useful for creating and managing knowledge bases, blogs, and articles, making
information readily available.
3. Knowledge Sharing and Collaboration:
Purpose: Knowledge sharing promotes collaboration and communication among
employees, allowing them to learn from one another and solve problems more
efficiently.
Examples of Technologies:
Collaboration Platforms: Tools like Microsoft Teams or Google Workspace
offer chat, file-sharing, and video conferencing capabilities to facilitate real-time
collaboration.
Knowledge Sharing Apps: Apps like Confluence or Trello enable teams to
collaborate on projects and document their progress, ensuring that valuable
knowledge is shared.
4. Knowledge Dissemination and Application:
Purpose: This process focuses on distributing knowledge to the right people at the right
time and ensuring that it is applied effectively to improve decision-making and business
processes.
Examples of Technologies:
