MGT 420 Topic 5 Quiz

1. Question:Which of the following is true of a rhetorical question? 2. Question:Which of the following is true of a moral conviction in language? 3. Question:During a conversation with her business partners, Maya’s body language changes from being forthcoming to avoidant and distant when one of her ideas is rejected. However, when asked what is wrong, Maya says she is fine. In this scenario, Maya is being ______. 4. Question:Being _____ means matching the verbal (words) with the nonverbal (body language). 5. Question:Conflict as it is experienced in the daily workplace involves at least two basic forms: 6. Question:The dollar amount of a wage agreement in a collective bargaining situation is an example of a(n) _______. 7. Question:_______ involves listening to another person with the purpose of helping him or her work through a problem. 8. Question:Which of the following involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like? 9. Question:The process of choosing a course of action for dealing with a problem or opportunity is_______. 10. Question:Which of the following is NOT one of the five basic steps involved in the rational decision model?