Business Management and Administration

Aviation, taxation, and commerce are categories of ____________ law. - correct answer Administrative Before you can perform new tasks, you should first read the instruction manual so you can - correct answer Follow the written directions in the proper sequence One way for an audience to show that it supports a speaker's opinion is by ____________ the speaker. - correct answer Applauding What communication style is most appropriate to use when you are providing a friend with personal advice? - correct answer Empathetic Using a table to present or summarize data in a written document is most appropriate when - correct answer The data are too complex to describe in the body of the text. After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and edit her work on her computer. What technique will help Lana determine if the text is clear and logical? - correct answer Reading the text aloud When the audience wants to know which course of action to take, the writer of an analytical report should focus on - correct answer Recommendations As an employee of the TMX Company, you have been asked to investigate the financial aspects of a proposed merger with LAU International. What type of analytical report are you being asked to develop? - correct answer Due diligence What section of a research report outlines the research plan? - correct answer Methodology To help businesspeople adapt their communication styles to appeal to clients from other cultures, they should strive to be - correct answer Patient, flexible and empathetic. Which of the following situations is an unethical action associated with customer relationship management: - correct answer Selling customer lists without the customers' consent to third parties. A production-line conveyer belt is an example of a(n) - correct answer Installation. Managers who have a ___________ span of control generally have __________ control over the workers they supervise. - correct answer small, close Which of the following is an ethical issue that businesses often encounter: - correct answer Conflict of interest When the inflation rate __________, the interest rates tend to __________. - correct answer increase, increase If one U.S. dollar is equal to $1.04460 Canadian dollar, how much would you pay for a computer that costs $265 U.S. dollars in Canadian dollars? - correct answer $276.82 When Canadian and Mexican businesspeople conduct business in the United States, it is important to remember that - correct answer Gift-giving is often discouraged because it may be viewed as bribery. Ted Jenkins, a business executive from Seattle, has an important business meeting with Sir Henry James Winchester, the president of BritCom Technologies. Ted's coworker, Lydia Guilford is originally from London, and she provided Ted with advice about acceptable nonverbal behavior in England. Which of the following would Lydia tell Ted about the British: - correct answer Rarely maintain eye contact when conversing with others. Gina Hoskins is a textbook executive with ABC International Publishers. She is meeting with several influential instructors in San José, Costa Rica to discuss a potential contract. When Gina is introduced to Alberto Cabrera, a teacher from Costa Rica, how should she greet him? - correct answer Hello, Professor. Titles are very important in Latin American culture, and foreign businesspeople should acknowledge those titles and positions within their society. Which of the following statements is true about the business communications in Guatemala: - correct answer It is customary for Guatemalans to begin with social talk before addressing business issues. Irish businessperson Nicole McMurray wanted to give Mrs. Fukushima, the wife of a well-known Japanese business executive, a small token of appreciation for inviting her to dinner. Nicole carefully selected a gift, wrapped it in white paper, and placed a red bow on top of the package. When Nicole presented the gift, Mr. and Mrs. Fukushima responded with looks of confusion and frowns. Later, Nicole learned that the color white signifies death to the Japanese, while red signifies luck. This situation illustrates that - correct answer Different cultures associate different meanings with color. Because punctuality is important in the Taiwanese cultu