(Human Resource Management, Gaining a Competitive Advantage 13e by Raymond Noe, Hollenbeck, Gerhart,
Wright )
(Test Bank Latest Edition 2023-24, Grade A+, 100% Verified)
(Answer at the end of each Chapter)
Chapter 1
1) Companies have historically looked at human relations management (HRM) as a means to
contribute to profitability and quality.
⊚ true
⊚ false
2) The three product lines of human resources (HR) as a business are administrative services
and transactions, business partner services, and strategic partner roles.
⊚ true
⊚ false
3) The amount of time that the human relations management (HRM) function devotes to
administrative tasks is decreasing, and its role as a strategic business partner is increasing.
⊚ true
⊚ false
4) Senior Living Company has contracted with Truck to Go to handle all of its employee
relocation services to enable its company’s HR department to focus on other critical
activities. This is an example of outsourcing.
⊚ true
⊚ false
5) When a firm shifts to evidence-based human relations management (HRM), it should stop
using workforce analytics.
⊚ true
⊚ false
6) Intangible assets are less valuable than financial and physical assets, but they are difficult to
duplicate or imitate.
⊚ true
⊚ false
Version 1 1
,7) You have been hired as a consultant by senior management at a senior care services company
that is experiencing issues with low employee satisfaction and high turnover. In your meeting
with management, you recommend to them that in exchange for working longer hours
without job security, employees want companies to provide flexible work schedules and
comfortable working conditions. This is a valid recommendation that you made to
management.
⊚ true
⊚ false
8) Central Services Incorporated is faced with a decision to hire part-time employees or more
full-time employees. Management has heard that part-time employees make the job easier to
fill but take longer to train. On the other hand, it is easier to terminate full-time employees.
⊚ true
⊚ false
9) You have been hired by senior management at a major electric vehicle manufacturer to help
them design and implement a balanced scorecard to evaluate the company’s business
performance. In your meeting with management, you recommend to them that to be
effective, balanced scorecards must be customized by companies to fit different market
situations, products, and competitive environments. This is a valid recommendation that you
made to management.
⊚ true
⊚ false
10) Equinox Manufacturing Corporation has decided to adopt total quality management (TQM)
to enhance the global competitiveness of the company. In doing so, training in quality was
only offered to the production employees who worked on the production line. Based on
TQM, this was an effective approach to implementing a quality program.
⊚ true
⊚ false
11) Big data used in evidence-based HR gathers information from many different sources.
⊚ true
⊚ false
Version 1 2
,12) Workers with disabilities can be a source of competitive advantage.
⊚ true
⊚ false
13) When it comes to problem solving, cultural diversity can provide companies with a
competitive advantage.
⊚ true
⊚ false
14) Lean is a new way to envision the work. Projects using lean methodology emphasize only
new skills to improve and do not encourage the use of old skills in new ways.
⊚ true
⊚ false
15) Management at the Pinnacle Corporation sought to develop a work system that aligned the
company’s strategies, structures, and processes with the people and culture in the company.
This is an example of a high-performance work system.
⊚ true
⊚ false
16) As part of updating the HR resources available to employees and managers, Alban Company
creates an intranet of useful materials that include performance evaluation metrics. This is an
example of an HR dashboard.
⊚ true
⊚ false
17) Martina Zgonzalez, an HR specialist, is responsible for record keeping, workforce analytics,
social media, intranet and Internet access. This corresponds with the _________ function of
human resources.
A) legal compliance
B) employee data and information systems
C) business strategy support
D) performance management
E) analysis and design of work
Version 1 3
, 18) The HR department is most likely to collaborate with other company functions on
A) legal compliance.
B) outplacement.
C) record keeping.
D) performance management.
E) unemployment compensation.
19) The HR Department at the Empire Corporation spends a lot of time and resources on
collecting, analyzing, and evaluating data to demonstrate that HR practices have a positive
influence on the company’s bottom line or key stakeholders. This is an example of
A) shared services.
B) performance management.
C) workforce management.
D) workforce analytics.
E) evidence-based HR.
20) _________ refers to the policies, practices, and systems that influence employees' behavior,
attitudes, and performance.
A) Total quality management
B) Financial management
C) Human resource management
D) Production and operations management
E) Competency management
21) The training and development function of an HR department includes
A) job analysis.
B) orientation.
C) performance measures.
D) attitude surveys.
E) policy creation.
Version 1 4
Wright )
(Test Bank Latest Edition 2023-24, Grade A+, 100% Verified)
(Answer at the end of each Chapter)
Chapter 1
1) Companies have historically looked at human relations management (HRM) as a means to
contribute to profitability and quality.
⊚ true
⊚ false
2) The three product lines of human resources (HR) as a business are administrative services
and transactions, business partner services, and strategic partner roles.
⊚ true
⊚ false
3) The amount of time that the human relations management (HRM) function devotes to
administrative tasks is decreasing, and its role as a strategic business partner is increasing.
⊚ true
⊚ false
4) Senior Living Company has contracted with Truck to Go to handle all of its employee
relocation services to enable its company’s HR department to focus on other critical
activities. This is an example of outsourcing.
⊚ true
⊚ false
5) When a firm shifts to evidence-based human relations management (HRM), it should stop
using workforce analytics.
⊚ true
⊚ false
6) Intangible assets are less valuable than financial and physical assets, but they are difficult to
duplicate or imitate.
⊚ true
⊚ false
Version 1 1
,7) You have been hired as a consultant by senior management at a senior care services company
that is experiencing issues with low employee satisfaction and high turnover. In your meeting
with management, you recommend to them that in exchange for working longer hours
without job security, employees want companies to provide flexible work schedules and
comfortable working conditions. This is a valid recommendation that you made to
management.
⊚ true
⊚ false
8) Central Services Incorporated is faced with a decision to hire part-time employees or more
full-time employees. Management has heard that part-time employees make the job easier to
fill but take longer to train. On the other hand, it is easier to terminate full-time employees.
⊚ true
⊚ false
9) You have been hired by senior management at a major electric vehicle manufacturer to help
them design and implement a balanced scorecard to evaluate the company’s business
performance. In your meeting with management, you recommend to them that to be
effective, balanced scorecards must be customized by companies to fit different market
situations, products, and competitive environments. This is a valid recommendation that you
made to management.
⊚ true
⊚ false
10) Equinox Manufacturing Corporation has decided to adopt total quality management (TQM)
to enhance the global competitiveness of the company. In doing so, training in quality was
only offered to the production employees who worked on the production line. Based on
TQM, this was an effective approach to implementing a quality program.
⊚ true
⊚ false
11) Big data used in evidence-based HR gathers information from many different sources.
⊚ true
⊚ false
Version 1 2
,12) Workers with disabilities can be a source of competitive advantage.
⊚ true
⊚ false
13) When it comes to problem solving, cultural diversity can provide companies with a
competitive advantage.
⊚ true
⊚ false
14) Lean is a new way to envision the work. Projects using lean methodology emphasize only
new skills to improve and do not encourage the use of old skills in new ways.
⊚ true
⊚ false
15) Management at the Pinnacle Corporation sought to develop a work system that aligned the
company’s strategies, structures, and processes with the people and culture in the company.
This is an example of a high-performance work system.
⊚ true
⊚ false
16) As part of updating the HR resources available to employees and managers, Alban Company
creates an intranet of useful materials that include performance evaluation metrics. This is an
example of an HR dashboard.
⊚ true
⊚ false
17) Martina Zgonzalez, an HR specialist, is responsible for record keeping, workforce analytics,
social media, intranet and Internet access. This corresponds with the _________ function of
human resources.
A) legal compliance
B) employee data and information systems
C) business strategy support
D) performance management
E) analysis and design of work
Version 1 3
, 18) The HR department is most likely to collaborate with other company functions on
A) legal compliance.
B) outplacement.
C) record keeping.
D) performance management.
E) unemployment compensation.
19) The HR Department at the Empire Corporation spends a lot of time and resources on
collecting, analyzing, and evaluating data to demonstrate that HR practices have a positive
influence on the company’s bottom line or key stakeholders. This is an example of
A) shared services.
B) performance management.
C) workforce management.
D) workforce analytics.
E) evidence-based HR.
20) _________ refers to the policies, practices, and systems that influence employees' behavior,
attitudes, and performance.
A) Total quality management
B) Financial management
C) Human resource management
D) Production and operations management
E) Competency management
21) The training and development function of an HR department includes
A) job analysis.
B) orientation.
C) performance measures.
D) attitude surveys.
E) policy creation.
Version 1 4
