Wellcare 2023 Mastery Test with Complete Solutions

Once the enrollment is completed, you can save a copy of the application for your reference. - ANSWER-False Which elements are available as part of Wellcare's sales support model? - ANSWER-All of the above. Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. - ANSWER-True Communication of PHI can be: (Select all that apply.) - ANSWER--Written -Electronic -Verbal Prior to completing the enrollment form, you should always confirm the beneficiary's primary care physician (PCP) and/or specialists. - ANSWER-True Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing. Select one: - ANSWER-True A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only, before the enrollment application process in Ascend through the Value Based Enrollment (VBE) portal. - ANSWER-False Beneficiary-facing content that includes generic or plan-specific product or benefit information must be submitted for review and CMS submission, as well as acceptance or approval, prior to distribution. - ANSWER-True A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. - ANSWER-False The NEW online Centene Workbench self-service portal enables you to: - ANSWER-All of the above What are some examples of what can trigger a beneficiary complaint? - ANSWER-Select All! a.Did not consent to enroll in the plan. b.Received incorrect plan benefit information or were dissatisfied with plan benefits.