GCU MGT-420 Final Exam Graded A+

The communication Process - ANSWER-the steps between a source and a receiver that result in the transfer and understanding of meaning Communication Channels - ANSWER-The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards. ex: face-to-face, text, email, phone call, etc. Barriers to communication - ANSWER-factors that distort, disrupt, or even halt successful communication The "Grapevine" - ANSWER-informal interpersonal channel of information not officially sanctioned by the organization, a chain of communication; gossip sequence Relational Violation - ANSWER-a violation of the "boundary" of acceptable behavior in a relationship Relational Repair - ANSWER-involves actions to return the relationship to a positive state Nonverbal Communication - ANSWER-communication using body movements, gestures, and facial expressions rather than words Avoidance in Communication - ANSWER-Ignoring or not mentioning unpleasant topics because of fear Attribution Bias - ANSWER-the tendency to attribute one's own negative behavior to external causes and one's positive actions to internal states Supportive Communication Principles - ANSWER-set of tools focused on joint problem solving; focus on problem and not the person, be specific, not global and objective not judgmental, own rather than disown the communication, be congruent- match words with body language. Joint Problem Solving - ANSWER-A process used to capture tacit knowledge where the novice and the expert work side by side to solve a problem so that the expert's approach is slowly revealed to the observant novice. Defensiveness - ANSWER-when we feel attacked in communication Disconfirmation - ANSWER-a response that fails to acknowledge and support another, leaving the person feeling ignored and disregarded