TCI test Questions and Answers with complete solution

what are the 2 goals of crisis intervention? - 1. support environmentally and emotionally to reduce stress and risk 2. teach children better ways to cope with stress 5 phases of the stress model of crisis - 1. pre crisis state - baseline behavior 2. triggering event 3. escalation phase 4. outburst crisis 5. recovery 4 questions we ask ourselves in a crisis situation - 1. what am i feeling right now? 2. what are the childs feelings, needs, or wants? 3. how is the environment affecting the situation? 4. how do i best respond? 4 stages of the conflict crisis - 1. stressful situation/incident 2. young persons feelings 3. young persons behaviors 4. adults response 3 stages to avoid the conflict cycle - 1. using positive self-talk 2. listening and validating feelings 3. managing the environment 3 goals of emotional first aid - 1. provide immediate help and support to reduce emotional intensity 2. resolve the immediate crisis3. keep the child in the program/activity