Service Now CSA Exam Prep Solved 2023/24 latest update

Service Now CSA Exam Prep Solved 2023/24 latest updateService Now CSA Exam Prep Solved 2023/24 latest update D. Self-service - Answer Which of these applications is available to all users? A. Change B. Incident C. Facilities D. Self-service B. My Groups Work - Answer Which module displays a list of tasks assigned to a user's group, but not yet assigned to an individual user? A. My Teams Work B. My Groups Work C. My Groups Tasks D. My Teams Tasks C. Variable Types - Answer Multiple choice, single line text, and select box are what type of elements in ServiceNow? A. Order Guides B. Request Types C. Variable Types D. Related Lists C. Javascript - Answer What is the language used for scripting in ServiceNow? A. Java B. AngularJS C. Javascript D. Jelly D. A map to determine relationships between fields displaying in an import set to fields in an existing table. - Answer Which of the following is a definition for transform maps in ServiceNow? A. A map that is used to share the history of the incident B. A map used to add data to encrypt fields C. A map used to trigger business rules before the data is queued in the outbound web service D. A map to determine relationships between fields displaying in an import set to fields in an existing table. C. Now Platform UI - Answer Which of the following is the primary way to interact with the applications and data in a ServiceNow instance? A. Service Portal B. Workplace C. Now Platform UI D. Now Mobile D. collection of permissions - Answer A role is a: A. set of users delegated to perform different tasks B. collection of tasks C. set of members to a subscription D. collection of permissions E. set of users who share a common purpose F. individual to whom you have grated access to your ServiceNow instance A. set of users who share a common purpose - Answer A group is a: A. set of users who share a common purpose B. collection of permissions C. collection of tasks D. individual to whom you have granted access to your ServiceNow instance E. set of members to a subscription F. set of users delegated to perform different tasks C. Application Platform-as-a-Service (aPaaS) - Answer The Now Platform is an example of which cloud computing model? A. Software-as-a-Service (SaaS) B. Platform-as-a-Service (PaaS) C. Application Platform-as-a-Service (aPaaS) D. Infrastructure-as-a-Service (IaaS) A. Employee B. Customer D. Information Technology (IT) - Answer Which of the following workflow types does the Now Platform provide? Select 3 answers from the below options. A. Employee B. Customer C. End User D. Information Technology (IT) A. Banner Frame C. Application Navigator E. Content Frame - Answer What are the three main screen elements of the Now Platform User Interface? Select 3 answers from the below options. A. Banner Frame B. Application Frame C. Application Navigator D. Banner Content E. Content Frame B. All modules and sections within the Service Desk application D. Any module with a name containing "services" Any applications, sections, or modules with the names containing "service" (or other words containing service, such as services, and serviced) would appear in the results. In addition, any applications, sections, or modules related to those containing "service" would also appear. - Answer Which of the following would be included in the results when entering "service" in the Navigation filter? Select 2 answers from the below options. A. Only applications with a name containing "service" B. All modules and sections within the Service Desk application C. Only applications, sections and modules with the names containing "service" D. Any module with a name containing "services" C. Gear - Answer What do you select to personalize the system settings of the Now Platform user interface? A. Magnifying glass B. Question mark C. Gear D. Logo A. Drag the breadcrumbs of a filtered list to the Favorites tab. B. Drag an individual record to the Favorites tab E. Select the star of its corresponding application or module - Answer Which of the following are ways to create a favorite? Select 3 answers from the below options. A. Drag the breadcrumbs of a filtered list to the Favorites tab. B. Drag an individual record to the Favorites tab C. Select the personalization gear icon. D. Select the star of its corresponding section E. Select the star of its corresponding application or module A. User menu - Answer What is selected to impersonate another user? A. User menu B. Application Navigator C. System settings D. Magnifying glass B. Select the record from the History tab - Answer You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record? A.Expand every application in the All applications tab B. Select the record from the History tab C. Navigate back to its corresponding list D. Impersonate another user A. System Properties > Basic Configuration UI16 C. Guided Setup > ITSM Guided Setup - Answer Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? Select 2 answers from the below. A. System Properties > Basic Configuration UI16 B. System Properties > My Company C. Guided Setup > ITSM Guided Setup D. Team Development > Properties B. Banner image, text, and colors D. Navigation background and text colors E. Browser tab title F. System date/time formatting - Answer Which of the following branding features can be configured? Select 4 answers from the below options. A. Navigator responses B. Banner image, text, and colors C. Navigation position D. Navigation background and text colors E. Browser tab title F. System date/time formatting B. Accelerate adoption rates C. Create a shared identity D. Gain user trust - Answer What are some of the benefits often recognized by branding your instance? Select 3 answers from the below options. A. Reduce service desk calls B. Accelerate adoption rates C. Create a shared identity D. Gain user trust E. Share comprehensive assignment rules B. List title menu C. List fields context menu E. List column context menu - Answer Lists provide context menus at three different levels. What are the names of those context menus? Select 3 answers from the below options. A. List filter context menu B. List title menu C. List fields context menu D. List description menu E. List column context menu C. Breadcrumbs - Answer A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as: A. Column Headings B. Field Values C. Breadcrumbs D. Title Bars A. Column context menu - Answer Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data? A. Column context menu B. Record content menu C. Velue context menu D. List context menu B. Wildcard Characters - Answer Which search feature can be used to help narrow down search results in ServiceNow? A. Context Finder B. Wildcard Characters C. Platform Locator D. Containers B. a field - Answer A column in a list represents what in the ServiceNow instance? A. a record B. a field C. a filter D. a list A. Form context menu - Answer Which menu provides options related to viewing, configuring, creating favorites, and saving for data? A. Form context menu B. Form layout menu C. Form personalization menu D. Form column menu B. Activity stream - Answer What allows users to see a time stamped history of all actions taken with a record? A. Form history B. Activity stream C. Favorites D. Form activity A. Reference - Answer Which field type displays records from another table? A. Reference B. Choice C. String D. Attachments A. Edit icon D. Remove icon E. Handle icon - Answer When using Form Designer, icons presented on each field include which of the following? Select 3 answers from the below options. A. Edit icon B. Reference icon C. Field icon D. Remove icon E. Handle icon B. Field Navigator - Answer A field can be added to a table and form by accessing which part of the Form Designer interface? A. Form settings B. Field Navigator C. Form Views D. Field Formatter D. Template bar - Answer Different form templates can be applied to a form by accessing the: A. Template creator B. Template editor C. Toggle template views D. Template bar A. Setting an Assignment group and User based on Category and Subcategory B. Setting a User based on Category and Subcategory C. Setting an Assignment group and User based on the short description D. Setting an Assignment group based on Category and Subcategory - Answer Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 answers from the below options. A. Setting an Assignment group and User based on Category and Subcategory B. Setting a User based on Category and Subcategory C. Setting an Assignment group and User based on the short description D. Setting an Assignment group based on Category and Subcategory E. Setting an Assignment group based on Subcategory (Category = None) A. User presence C. Activity stream D. Connect chat E. Comments - Answer Which of the following are ways to collaborate with team members on tasks? Select 4 answers from the below options. A. User presence B. Additional comments C. Activity stream D. Connect chat E. Comments B. Notes - Answer Which tab contains the activity stream for a task? A. Conflicts B. Notes C. Related Records D. Resolution Information A. Tasks lead to quicker resolution times C. Tasks are repeatable processes D. Tasks minimize the possibility of human error - Answer Which of the following best describes Tasks? Select 3 answers from the below options. A. Tasks lead to quicker resolution times B. Tasks can only be performed once C. Tasks are repeatable processes D. Tasks minimize the possibility of human error A. System Notification > Email > Notifications - Answer To see the notifications that are currently defined on the Now Platform, you can navigate to: A. System Notification > Email > Notifications B. System Definitions > Notifications C. System Notification > Definitions D. Notifications > Email > System Notifications B. Select variables - Answer When configuring an email notification, where can you choose field values from the record to include within the message? A. Select fields pane B. Select variables C. Variables context menu D. Platform variables A. What it will contain B. Went send C. Who will receive - Answer Which three tabs are used to configure an email notification? Select 3 answers from the below options. A. What it will contain B. Went send C. Who will receive D. Which email template E. What the subjects is B. Subscriptions - Answer Which feature allows users to manage which notifications they receive about various activities occurring in the platform? A. Now on Now B. Subscriptions C. Platform Chat D. ServiceNow Mobile B. System settings - Answer Where can users set their notification subscription preferences? A. Notification settings B. System settings C. Subscription settings Email settings D. Email settings B. Email C. Meeting Invitation D. SMS - Answer Notifications in the Now Platform occur through which of the following methods? Select 3 answers from the below options. A. Virtual Agent B. Email C. Meeting Invitation D. SMS E. Workplace Chat A. Pie chart B. Bar chart - Answer Select the report visualization types that can be generated from a list of records. Select 2 answers from the below options. A. Pie chart B. Bar chart C. Single score D. Line chart D. Style - Answer Which phase of the Report designer lets you choose a color scheme for the report visualization? A. Configure B. Data C. Type D. Style C. Configure - Answer Which phase of the Report designer lets you define the Group by attribute? A. Style B. Type C. Configure D. Data B. Publish C. Export to PDF D. Add to dashboard F. Schedule G. Share - Answer Which of the following are valid report sharing options? Select 5 answers from the below options. A. Add to homepage B. Publish C. Export to PDF D. Add to dashboard E. Clone F. Schedule G. Share C. Share the report - Answer What is the recommended way to share a report? A. Download as PDF B. Email an attachment C. Share the report D. Publish to an instance URL D. The report creator only - Answer By default, a report is shared with: A. All users and groups B. All roles C. Only groups that the report creator belongs to D. The report creator only A. Leave a comment on the article B. Give a 1-5 star rating D. Mark the article as helpful or not helpful - Answer Which of the following are ways an end user can leave feedback about an article? Select 3 answers from the below options. A. Leave a comment on the article B. Give a 1-5 star rating C. Fill out an article quality index checklist D. Mark the article as helpful or not helpful E. Fill out the knowledge quality survey C. Social Q&A - Answer Which feature allows end users to post questions and answer other user questions? A. Neighborhoods B. Social FAQ C. Social Q&A D. Ask ServiceNow C. Most Useful - Answer What item in the Knowledge Management ServicePortal displays article that have the highest percentage of users marking them helpful? A. Featured B. Most Helpful C. Most Useful D. Most Viewed A. A permalink - Answer What is the best way to share a knowledge article with another user? A. A permalink B. Sharing the keywords C. Taking a screenshot D. Copying and pasting the text A. Integrating with a WebDev complaint source C. Creating articles directly in the ServiceNow platform D. Importing Microsoft Word files - Answer Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 answers from the below options. A. Integrating with a WebDev complaint source B. Via e-mail to a defined knowledge e-mail address C. Creating articles directly in the ServiceNow platform D. Importing Microsoft Word files D. In the Can We Help You? Category in the Service Catalog - Answer If the end user wants to report an incident, where do they navigate on the service portal? A. In the infrastructure Services Category in the Service Catalog B. In the Software Category in the Service Catalog C. In the Quick Links Category in the Service Catalog D. In the Can We Help You? Category in the Service Catalog B. Flow D. Workflow - Answer What are the two steps to define the fulfillment process for a service catalog item? A. Plan B. Flow C. Roadmap D. Workflow B. Under Request Something - Answer When using the Service Portal, how do end users typically access the service catalog? A. Under System Status B. Under Request Something C. In the Knowledge Base D. In the Community A. Catalog Items C. Catalogs D. Categories - Answer Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3 answers from the below options. A. Catalog Items B. Scripting functions C. Catalogs D. Categories E. Business Rules A. Maintain Items (Service Catalog > Catalog Definition > Maintain Items) - Answer Where does the System Administrator navigate to edit & create a catalog item? A. Maintain Items B. Create Incident C. Service Portal D. Service Catalogs D. Categories and Subcategories - Answer From the end user's perspective, how are the products and services in the service catalog organized? A. Tickets and Requests B. Task and Subtasks C. Incidents and Problems D. Categories and Subcategories A. Application-based B. Record-based C. Schedule-based - Answer Which of the following are Flow Designer triggers? Select 3 answers from the below options. A. Application-based B. Record-based C. Schedule-based D. Role-based B. Represent reusable operations for use across multiple flows C. Can be contained in a spoke E. Provide the ability to build your own customer actions - Answer Which of the following are true regarding Flow Designer actions? Select 3 answers from the below options. A. Define when the flow is performed B. Represent reusable operations for use across multiple flows C. Can be contained in a spoke D. Require script to develop E. Provide the ability to build your own customer actions A. Provides automation tools C. Integrates with third party systems D. Saves time - Answer Which of the following are true regarding Flow Designer? Select 3 answers from the below options. A. Provides automation tools B. Requires scripting experience C. Integrates with third party systems D. Saves time B. Answering FAQs C. Performing diagnostics D. Providing how-to information - Answer Virtual agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 answers from the below options A. Translating languages B. Answering FAQs C. Performing diagnostics D. Providing how-to information A. perform common work tasks C. obtain information D. make decisions - Answer The purpose of the Virtual Agent is to help users do which of the following? Select 3 answers from the below options. A. perform common work tasks B. update financial records C. obtain information D. make decisions B. Tables & Columns C. Tables - Answer Which modules can you use to create a new table? Select 2 answers from the below options. A. Import Tables B. Tables & Columns C. Tables D. Create New A. Application Menu with the same name as the table Label (e.g. Infinity) C. Module with the plural of the table Label (e.g. Infinities) - Answer What is created by default when you create a new table? Select 2 answers from the below options. A. Application Menu with the same name as the table Label (e.g. Infinity) B. Dashboard to manage the table's activity C. Module with the plural of the table Label (e.g. Infinities) D. A table specific admin role C. security_admin - Answer Which elevated role is required to modify access control rules? A. acl_admin B. admin C. security_admin B. Roles C. Scripting that sets the 'answer' variable to true or false E. Conditions - Answer What types of permissions can be configured in an access control rule? Select 3 answers from the below options. A. Users B. Roles C. Scripting that sets the 'answer' variable to true or false D. Groups E. Conditions B. First at the Table-level (most specific to most general), then at the Field-level (most specific to most general) - Answer In what order are access controls evaluated? A. First at the Field-level (most specific to most general), then at the Table-level (most specific to most general) B. First at the Table-level (most specific to most general), then at the Field-level (most specific to most general) C. Transform Map - Answer Which tool is used to determine relationships between fields in an import set and an existing table? A. Import Set B. Coalesce C. Transform Map D. Target Table C. Coalesce - Answer Which option allows you to update existing Target Table records when importing data from an import set? A. Transform B. Mandatory C. Coalesce D. Unique A. Tangible (e.g. hardware, software, servers) entities B. Intangible (e.g. business services, email) entities D. Configuration Item - Answer What is a CI? Select 3 answers from the below options. A. Tangible (e.g. hardware, software, servers) entities B. Intangible (e.g. business services, email) entities C. Configuration Management Database D. Configuration Item E. configuration_admin role B. Base Configuration Item [cmdb] C. Configuration Item [cmdb _ci] D. CI Relationship [cmdb_rel_ci] - Answer What are the three key tables in the CMDB? Select 3 answers from the below options. A. CMDB Properties [cmdb_properties] B. Base Configuration Item [cmdb] C. Configuration Item [cmdb _ci] D. CI Relationship [cmdb_rel_ci] E. CMDB Baseline [cmdb_baseline] C. Order Guide - Answer What represents multiple related request items grouped together as one request? A. Catalog Item B. Variable Set C. Order Guide D. Record Producer B. One or more Service Catalog Task (SCTASK) records C. A request (REQ) record D. A Request Item (RITM) record - Answer What is created when a user order orders several items? Select 3 answers from the below options. A. A variable B. One or more Service Catalog Task (SCTASK) records C. A request (REQ) record D. A Request Item (RITM) record E. A variable set C. UI Policy D. Client Script - Answer Which of the following run scripts client-side? Select 2 answers from the below options. A. Business Rule B. Script Include C. UI Policy D. Client Script A. Business Rule - Answer Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried? A. Business Rule B. Client Script C. UI Policy D. UI Policy Action - Answer What do you configure to instruct fields how to behave on a form when a UI policy is triggered? A. UI Actions B. Client Script C. Data Policy D. UI Policy Action A. Visible/hidden B. Mandatory D. Read-only - Answer What attributes of a field can a UI policy action change on a form? Select 3 answers from the below options? A. Visible/hidden B. Mandatory C. Prevent cell editing D. Read-only E. Change color B. Group of one or more changes that can be moved from one instance to another all together. - Answer What is an update set? A. A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. B. Group of one or more changes that can be moved from one instance to another all together. C. A series of tables and fields that store information about the Configuration Items (CIs) owned by your organization. D. One method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it. B. Retrieve C. Preview E. Commit - Answer What are the steps for applying an update set to an instance? Select 3 answers from the below options. A. Copy B. Retrieve C. Preview D. Delete E. Commit A. Data records E. Homepages - Answer What types of records are not captured in an update set by default? Select 2 answers from the below options. A. Data records B. Dashboards C. Business Rules D. Access Control rules E. Homepages A. IntegrationHub - Answer Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting? A. IntegrationHub B. Visual Task Boards C. Flow Designer D. Service Portal A. Guided Application Creator - Answer What ServiceNow feature can be used to begin the creation of an application? A. Guided Application Creator B. Configuration Management Database (CMDB) C. IntegrationHub D. System Dictionary C. Scope - Answer What protects applications by identifying and restricting access to available files and data? A. Access Control B. The admin Role C. Scope D. Delegated Development B. Delegated Development - Answer What is granted to non-administrators in order for them to be able to develop applications? A. The itil Role B. Delegated Development C. Access Control D. The developer Role B. Registered - Answer In order to be used, an event record must be... A. Catalogued B. Registered C. Published D. Certified B. Log records indicating something notable has occurred in the system. - Answer What are events? A. A server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. B. Log records indicating something notable has occurred in the system. C. A real-time messaging tool that enables users to chat with individuals and groups D. Notifications that are sent to users when something occurs that concerns them. A. Using Navigation Menu under Content Management - Answer How do you change the color of the instance? (***) A. Using Navigation Menu under Content Management B. Using Navigation Menu under Application C. Under Content Management, Instance color marking D. None of the above A. True - Answer update_synch attribute identifies that it should be captured in Update Sets. A. True B. False D. de() - Answer On the client script, which of the following variables cannot be used? A. g_form B. ble C. jslog D. de() D. All of the above can be used to apply approvals - Answer Which of the following is not a way to apply approval in ServiceNow? A. Approval Rules B. Workflow C. Process Guides D. All of the above can be used to apply approvals A. Task_sla - Answer Which table stores the Task SLA records for the SLA's attached to particular tasks? A. Task_sla B. Sla_ola C. Sla D. Sla_ula E. None of the Above C. Service Level Management - Answer Where can we create SLAs, OLAs and Underpinning Contracts? A. Configuration Management B. Incident C. Service Level Management D. Service Catalog C. Waiting for approval, fulfillment, delivery, completed - Answer What are the workflow activities? A. Start, Pause, Reset, Complete B. Draft, Review, Publish, Retire C. Waiting for approval, fulfillment, delivery, completed D. Start, Pause, Reset C. Zing - Answer What is the name of text indexing search engine used in ServiceNow? A. Google B. Bing C. Zing D. Baidu A. True - Answer When a request is rejected a notification is sent and sets the status to rejected. A. True B. False C. Tables - Answer Where is data stored? A. Forms B. Workflows C. Tables D. List A. It takes the names of import set table heading and matches it against the existing column field name - Answer How does automating in a Transform Map work? A. It takes the names of import set table heading and matches it against the existing column field name B. It takes the import set table heading and matches it against the existing column name C. It takes the import set column name and matches it against the existing table heading. B. Round trip - Answer What do client request + server response =? A. Single trip B. Round trip C. Multiple trip D. None of the above A. REQ>RITM>TASK - Answer When you open a service catalog and click the order button what gets created? A. REQ>RITM>TASK B. Task C. Item A. True - Answer You cannot deactivate a plugin, once it has been activated. A. True B. False C. They are not captured in update sets - Answer Which of the following is correct regarding new groups, new CIs , new user? A. No one can create them. Only automated data exists B. They can be created by end users C. They are not captured in update sets C. The field or fields you specify will be used as a unique key - Answer What does specifying a coalesce mean? A. It's a special data set brought over using a different module B. Make the report that will feed the gauge C. The field or fields you specify will be used as a unique key D. None of the above A. Task - Answer Parent of incident and problem table? A. Task B. Parent C. Table D. Change B. False - Answer A role does not inherit all the permissions of any other roles it includes. A. True B. False A. True - Answer Can we coalesce multiple fields? A. True B. False C. Its a system security type, which Controls every level in the servicenow object hierarchy. You can control specific tables and fields. - Answer What is contextual security? A. Means the field has been modified B. Display information from a record C. Its a system security type, which Controls every level in the servicenow object hierarchy. You can control specific tables and fields. D. It's a group of customizations that can be packaged and moved from one instance to another B. Only if inherit is true - Answer Client Script on the Task table will be applied to Problem table as well A. Only if inherit is false B. Only if inherit is true C. Always Yes D. System Import Sets > Load Data - Answer Where would you go to start an import set? A. System Import Sets > Import sets B. System Definition > Import sets C. System properties > Import Sets D. System Import Sets > Load Data B. incident - Answer Which of the following can be an example of Out Of The Box table? A. u_incident B. incident C. x_u123_incident D. u_movie B. False - Answer Business rules are real time A. True B. False C. Based on the condition, it can be decided when to make it visible/hidden - Answer Whichamong the following is true regarding UI Policies? A. They run only on server side B. All the UI Policies of task table are not extended by the incident table C. Based on the condition, it can be decided when to make it visible/hidden D. They run on the cloud side D. All of the above - Answer ACL's can be defined in what many ways? A. Conditional Expressions B. Scripts C. Roles D. All of the above A. Service Level Management - Answer What is SLM? A. Service Level Management B. Server Limit Management C. Service Line Management D. None of the above B. Service catalog > catalog definition > order guides and click new - Answer Where would you go to create an order guide? A. System properties > css B. Service catalog > catalog definition > order guides and click new C. Go to system definition > choice list C. It allows you to update the record without having to into a form - Answer What does the list editor do? A. It shows the average response time of your serviceNow instance B. It displays the processing time, including the total time, network latency and browser rendering and parsing C. It allows you to update the record without having to into a form D. All of the above D. All of above - Answer Which can send out Notifications? A. Script B. Business Rule C. Workflow D. All of above C. Schema Map - Answer To see the relationship between tables in a graphical view, what is used? A. Business Service Map B. Tables and Columns C. Schema Map D. Tables Map A. True - Answer The upgrade history module helps an admin locate and resolve upgrade conflicts by reverting customization to the base version if necessary. A. True B. False B. False - Answer All users can manage and setup import sets. A. True B. False A. True - Answer UI policies and Business rules can monitor changes of fields in a form. A. True B. False C. Field/s will be set a unique key - Answer What does 'Coalesce' field mean? A. Field/s will be set a reference key B. Field/s will bind with target table C. Field/s will be set a unique key A. True - Answer Elevated roles are available for only one session. A. True B. False B. Base - Answer Task table is a _ table. A. Custom B. Base C. Extended D. Child A. True - Answer A Business rule can be set before or after the database action has occurred. A. True B. False C. Any record that has been altered from the base by the customer - Answer If the system is going to be upgraded, what will be excempt from the upgrade? A. Everything gets upgraded B. Incidents C. Any record that has been altered from the base by the customer B. Its a required field that requires a value - Answer What does the red form field indicator mean? A. Entered data is not captured B. Its a required field that requires a value C. Its a required field needs modification A. Update set - Answer Where can you view a series of customizations? A. Update set B. System Log C. History D. None of the above C. If the source import sets data does match with the destination production data then a new record is created. - Answer In import sets which among the following is true with respect to coalesce? A. If more than one coalesce is there than the first one will be considered B. Coalesce may be used to update the matched records C. If the source import sets data does match with the destination production data then a new record is created. D. Coalesce is used to merge the transform maps B. False - Answer You cannot revert update set versions. A. True B. False A. Tables & Columns - Answer Which application has the links to view field attributes for tables? A. Tables & Columns B. Incident C. Tables & Fields D. Column & Fields A. Sys_update_XML - Answer What database kept all the customization that you made on your instance? A. Sys_update_XML B. Sys_update_HTML C. Sys_update_SAML D. Sys_Update_CSS C. A and B - Answer What are the types of Client script used in ServiceNow? A. onCellEdit & onLoad B. onSubmit & onChange C. A and B D. None of the above A. UI Macros D. Content Management System - Answer JellyScripting is used in which of the following? (Select all that Apply) A. UI Macros B. UI Policy C. UI Action D. Content Management System C. Select the security_admin option in the Elevate Roles section - Answer How to get security_admin role/ elevated privilege for a user session. A. Select the Elevate Role option in the security admin B. Add security role to the user from Roles related list in user record C. Select the security_admin option in the Elevate Roles section A. Task - Answer Incident extends which table? A. Task B. Change Request C. RITM D. Problem A. True - Answer You can limit Service Now access by IP ranges. A. True B. False B. False - Answer Update sets cannot be merged. A. True B. False D. sys_update_set - Answer What table is used to track all changes in an update Set? A. update_set B. Incident C. sys_update_xml D. sys_update_set C. Type Field - Answer Types of SLA (SLA, OLA & UC) are defined in which field? A. Retroactive Start B. Condition Field C. Type Field D. Duration C. Only tables beginning with "u_" can be permanently deleted - Answer What is true about deleting tables? A. An ESS user can delete any table B. Deleting a table doesn't delete associated elements like views C. Only tables beginning with "u_" can be permanently deleted B. Sections - Answer Which one is used to group related fields together? A. Form Layout B. Sections C. List Layout D. View B. The existing record will be updated with the new - Answer What happens if a match is found with the field that's been marked coalesce? A. It is one record in the sys_user_role table; and, it's a personal that is assigned to a group or person, i.e., grant access and assign security controls B. The existing record will be updated with the new C. The existing record will not be updated with the new information D. None of the above D. Start, Pause, Stop - Answer What is the sequence of conditions in an SLA definition? A. Start, Hold, Halt B. Start, In Progress, Stop C. Begin, Hold, Halt D. Start, Pause, Stop A. Incident is an application and create new is the module - Answer What's a module and application in the example ... Incident > create new A. Incident is an application and create new is the module B. Incident is a module and create new is an application C. Incident and create new both are applications D. Incident and create new both are modules B. Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load. - Answer Difference between Business Rule & Client Script? A. Business rule works on before insert, update and delete in a database & client script works only on Submit. B. Business rule works on before or after Insert, update and delete in a database & client script works on Submit, on change, on Cell Edit & on Load. C. Business Rule works on Browser side and client scripts works on Server side. D. There is no difference b/w the two.