mis 304 exam 2| 141 Questions and Answers(A+ Solution guide)

what is e-commerce - exchange of goods, services, and money among firms, between firms and customers, and between customers, supported by communication technologies and the internet Types of private sector exchanges - B2B B2C C2C C2B (C = customers B= business) E-Government exchanges - G2C G2B G2G (G=govt, B=Business, C=citizen) types of business models - brick and mortar click and mortar click only brick and mortar - physical store where you buy goods in person click and mortar - has both a physical store and online store where consumers can buy click only - business only offers products online Capabilities and benefits of E-Commerce - mass customization disintermediationgroup buying new revenue and pricing models social commerce mass customization - firms can tailor their products and services to meet a customer's particular needs