Chapter 1—The Nature of Human Resource Management
MULTIPLE CHOICE
1. One of the first factors that increased the importance of human resource management was
a. the 1964 Civil Rights Act.
b. the worker revolution.
c. technological advances in computers.
d. the increase in manufacturing.
e. the growth in the service sector.
ANS: A PTS: 1 REF: p. 4 OBJ: 1.1
NAT: AACSB: diversity | AACSB: HRM TYP: knowledge
2. The human resource function in organizations today
a. has grown into the role of strategic partner.
b. does little beyond ensure compliance with labor regulations.
c. is vital to the smooth operation of the business, but is not influenced by the
organization's strategy.
d. dominates the other functional areas and dictates strategy to the organization.
e. is organized and managed very much as it has been for the last century.
ANS: A PTS: 1 REF: p. 5-6 OBJ: 1.1
NAT: AACSB: analytic | AACSB: HRM TYP: knowledge
3. A large computer chip manufacturer has just hired another firm to perform its applicant
background checks. Which of the following is likely part of this process?
, a. Theory Z
b. Theory X
c. Organizational culture
d. Strategic organization
e. Outsourcing
ANS: E PTS: 1 REF: p. 6 OBJ: 1.2
NAT: AACSB: reflective thinking | AACSB: HRM TYP: apply
4. A small restaurant is concerned about increasing worker productivity and tries to better
structure its jobs to maximize output and service delivery. The restaurant is likely using
some of the principles discussed in
a. downsizing.
b. outsourcing.
c. Theory X.
d. scientific management.
e. Theory Y.
ANS: D PTS: 1 REF: p. 8 OBJ: 1.2
NAT: AACSB: reflective thinking | AACSB: motivation concepts
TYP: apply
5. Early research determining that individual and group behavior was important to
organizations involved the
a. Hawthorne Studies.
b. scientific management groups.
c. total quality management investigations.
d. use of employee testing.
, e. outsourcing studies.
ANS: A PTS: 1 REF: p. 9 OBJ: 1.2
NAT: AACSB: analytic | AACSB: motivation concepts TYP: comprehension
6. The basic notion of the human relations movement was that
a. employees had to be intimidated to be motivated.
b. technology was in decline.
c. satisfied employees would work harder for the company.
d. unions were a waste of time.
e. group work must be avoided in companies.
ANS: C PTS: 1 REF: p. 9 OBJ: 1.2
NAT: AACSB: analytic | AACSB: motivation concepts TYP: knowledge
7. In the 1930s and 1940s, units within a company that dealt with employees' behavioral
challenges and issues were called
a. TQM groups.
b. scientific administration.
c. personnel departments.
d. MBO operations.
e. planning parties.
ANS: C PTS: 1 REF: p. 9 OBJ: 1.2
NAT: AACSB: analytic | AACSB: motivation concepts TYP: comprehension
, 8. During the 1950s and 1960s, all of the following developed within the field of human
resource management EXCEPT
a. selection tests from World War II were adapted for use in private industry.
b. reward and incentive systems became more sophisticated.
c. government legislation expanded, adding more complexity to human resource
management.
d. unions became more powerful and demanded more benefits for their members.
e. the human resource management function was recognized as being critically
important to organizational success.
ANS: E PTS: 1 REF: p. 9-10 OBJ: 1.2
NAT: AACSB: analytic | AACSB: HRM TYP: knowledge
9. The 1964 Civil Rights Act made it illegal for corporate managers to make decisions based on
all of the following EXCEPT
a. gender.
b. age.
c. religion.
d. race.
e. national origin.
ANS: B PTS: 1 REF: p. 10 OBJ: 1.2
NAT: AACSB: analytic | AACSB: legal responsibilities TYP: knowledge
10. ____ include all individuals who gain knowledge and utilize the information effectively to
enhance the organization.
a. Group members
b. Recruiting teams
c. Selection specialists
MULTIPLE CHOICE
1. One of the first factors that increased the importance of human resource management was
a. the 1964 Civil Rights Act.
b. the worker revolution.
c. technological advances in computers.
d. the increase in manufacturing.
e. the growth in the service sector.
ANS: A PTS: 1 REF: p. 4 OBJ: 1.1
NAT: AACSB: diversity | AACSB: HRM TYP: knowledge
2. The human resource function in organizations today
a. has grown into the role of strategic partner.
b. does little beyond ensure compliance with labor regulations.
c. is vital to the smooth operation of the business, but is not influenced by the
organization's strategy.
d. dominates the other functional areas and dictates strategy to the organization.
e. is organized and managed very much as it has been for the last century.
ANS: A PTS: 1 REF: p. 5-6 OBJ: 1.1
NAT: AACSB: analytic | AACSB: HRM TYP: knowledge
3. A large computer chip manufacturer has just hired another firm to perform its applicant
background checks. Which of the following is likely part of this process?
, a. Theory Z
b. Theory X
c. Organizational culture
d. Strategic organization
e. Outsourcing
ANS: E PTS: 1 REF: p. 6 OBJ: 1.2
NAT: AACSB: reflective thinking | AACSB: HRM TYP: apply
4. A small restaurant is concerned about increasing worker productivity and tries to better
structure its jobs to maximize output and service delivery. The restaurant is likely using
some of the principles discussed in
a. downsizing.
b. outsourcing.
c. Theory X.
d. scientific management.
e. Theory Y.
ANS: D PTS: 1 REF: p. 8 OBJ: 1.2
NAT: AACSB: reflective thinking | AACSB: motivation concepts
TYP: apply
5. Early research determining that individual and group behavior was important to
organizations involved the
a. Hawthorne Studies.
b. scientific management groups.
c. total quality management investigations.
d. use of employee testing.
, e. outsourcing studies.
ANS: A PTS: 1 REF: p. 9 OBJ: 1.2
NAT: AACSB: analytic | AACSB: motivation concepts TYP: comprehension
6. The basic notion of the human relations movement was that
a. employees had to be intimidated to be motivated.
b. technology was in decline.
c. satisfied employees would work harder for the company.
d. unions were a waste of time.
e. group work must be avoided in companies.
ANS: C PTS: 1 REF: p. 9 OBJ: 1.2
NAT: AACSB: analytic | AACSB: motivation concepts TYP: knowledge
7. In the 1930s and 1940s, units within a company that dealt with employees' behavioral
challenges and issues were called
a. TQM groups.
b. scientific administration.
c. personnel departments.
d. MBO operations.
e. planning parties.
ANS: C PTS: 1 REF: p. 9 OBJ: 1.2
NAT: AACSB: analytic | AACSB: motivation concepts TYP: comprehension
, 8. During the 1950s and 1960s, all of the following developed within the field of human
resource management EXCEPT
a. selection tests from World War II were adapted for use in private industry.
b. reward and incentive systems became more sophisticated.
c. government legislation expanded, adding more complexity to human resource
management.
d. unions became more powerful and demanded more benefits for their members.
e. the human resource management function was recognized as being critically
important to organizational success.
ANS: E PTS: 1 REF: p. 9-10 OBJ: 1.2
NAT: AACSB: analytic | AACSB: HRM TYP: knowledge
9. The 1964 Civil Rights Act made it illegal for corporate managers to make decisions based on
all of the following EXCEPT
a. gender.
b. age.
c. religion.
d. race.
e. national origin.
ANS: B PTS: 1 REF: p. 10 OBJ: 1.2
NAT: AACSB: analytic | AACSB: legal responsibilities TYP: knowledge
10. ____ include all individuals who gain knowledge and utilize the information effectively to
enhance the organization.
a. Group members
b. Recruiting teams
c. Selection specialists
