Get a Competitive Edge with the [Principles Of Management,1st ed,hill] 2023 Test Bank

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Student: ___________________________________________________________________________

1. Management is the art of getting things done through people in organizations.
True False
2. One function of management in the twenty-first century is producing.
True False
3. Choosing goals is part of the formal planning process.
True False
4. Only senior managers engage in formal planning.
True False
5. Lower-level managers use planning to develop overall strategies for an organization.
True False
6. Managers at all levels in an organization spend a lot of time strategizing.
True False
7. Strategizing involves constantly thinking through strategic alternatives.
True False
8. An incentive is a factor that motivates individuals to pursue a particular course of action.
True False
9. Strategizing involves thinking about how changes in the external environment impact the organization.
True False
10. Starbucks' entry into music retailing was a result of a formal planning process.
True False
11. Strategy is implemented through planning.
True False
12. Managers are only found at the very top levels of an organization.
True False
13. Frontline managers are responsible for the overall performance of an organization.
True False




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,14. Frontline managers manage employees who are themselves not managers.
True False
15. A multidivisional management hierarchy would place business-level general managers above
corporate-level general managers.
True False
16. In a multidivisional enterprise, the CEO formulates strategies that span businesses.
True False
17. GE is a multidivisional enterprise with four main levels of management.
True False
18. One of the functions of Jeffery Immelt, the CEO of General Electric is to set a vision for the entire
company. For example, Mr. Immelt is pushing GE into environmentally friendly technologies.
True False
19. As CEO of General Electric, Mr. Immelt is likely to sit on GE's board of directors.
True False
20. The business and corporate-levels of managers are the same at Starbucks, since Starbucks is in only one
business.
True False
21. The journey into management typically begins when people are successful at a specialist task for which
they were initially hired.
True False
22. To be a successful manager people must be able to get things done through other people.
True False
23. Only people with a management degree can pursue a career in management.
True False
24. Initially new managers often believe that their job is to exercise formal authority over others while
continuing to do the specialist work they had been doing before they were promoted to a management
position.
True False
25. According to the work of Mintzberg, a day in the life of an average manager is one filled with long
stretches of time to reflect on the goals of the organization.
True False
26. As a manager, formal authority is an important source of power.
True False




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,27. The most demanding issues that managers encounter in their first year on the job are "people
challenges."
True False
28. A good manager can get things done by the power they wield.
True False
29. Managers need to establish trust and credibility with their subordinates, peers, and bosses before they
can influence them.
True False
30. Managers have two sets of responsibilities: agenda setting for their team, and network building within
the organization.
True False
31. At Microsoft, even when specialists become frontline managers their management skills are not as
important as their technical skills in fulfilling their responsibilities.
True False
32. One name for a frontline manager at Microsoft is a development lead.
True False
33. According to Harvard Professor Linda Hill, there is an enormous difference between new managers'
expectations and the reality of life as a manager.
True False
34. Jeremy is an outstanding accountant. He was recently promoted to manage five other accountants, even
though he has some trouble communicating with people. Because of his outstanding talent in accounting,
Jeremy will likely succeed as an accounting manager.
True False
35. Mintzberg's three management roles include interpersonal roles, decisional roles, and informational
roles.
True False
36. Interpersonal roles are roles that involve interacting with other people inside and outside the
organization.
True False
37. Informational management roles are concerned with collecting, processing, and disseminating
information.
True False
38. Entrepreneurial management behavior can only occur in small firms.
True False




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, 39. For managerial success the leader role is probably far more important than the figurehead role.
True False
40. Mintzberg's management model does not tell us much about how to perform the management roles he
suggests.
True False
41. As a manager, the role of leader is distinct from the role of spokesperson.
True False
42. When a frontline manager welcomes new staff they are acting as a liaison.
True False
43. When Rose Marie Bravo, CEO of Burberry repositioned the firm as a hip high-end brand she was acting
in a leadership role.
True False
44. Whereas interpersonal roles deal with people and informational roles deal with action, decisional roles
deal with knowledge.
True False
45. Skills, values, and motivational preferences are competencies that allow managers to perform their jobs
more effectively.
True False
46. Conceptual skills are the foundation for strategizing and organizing.
True False
47. Technical skills allow people to strategize.
True False
48. The demand for technical skills diminishes as a manager is promoted up the management hierarchy.
True False
49. Human skills go beyond interacting effectively with others and include the manager's self-awareness and
self-management.
True False
50. In order to meet the needs of subordinates, managers use human skills. However managers need to avoid
overusing these skills as the organizational objectives suffer when the needs of subordinates are
managed.
True False
51. It's not important as a manager to lead by example, since in any case employees must do what the
manager says.
True False




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