Chapter 1: Managers: Key to Information Technology Results
TRUE/FALSE
1. True productivity improvements generally come simply from automating work processes.
ANS: F PTS: 1 REF: 4
2. In a rapidly changing global business environment, managers require life-long learning and
flexibility in determining their business roles and career opportunities.
ANS: T PTS: 1 REF: 4
3. The field of IT involves computer hardware only, such as mainframe computers, servers, laptops,
and PDAs.
ANS: F PTS: 1 REF: 4
4. A streamlined work process enables staff, IT support staff, and other system users to operate
efficiently and reliably.
ANS: T PTS: 1 REF: 5
5. Most organizations have a number of different information systems.
ANS: T PTS: 1 REF: 5
6. When considering the role of business managers for working with IT, it is useful to divide
information systems into nine types.
, ANS: F PTS: 1 REF: 5
7. The DSS can let a decision maker evaluate alternatives to the least expensive solution.
ANS: T PTS: 1 REF: 6
8. E-learning systems qualify as an example of network IT.
ANS: F PTS: 1 REF: 6
9. Examples of enterprise IT include the use of Web conferencing, wikis, and electronic corporate
directories.
ANS: F PTS: 1 REF: 6-7
10. Another form of Web conferencing is Webcasting, in which audio and video information is
broadcast from the presenter to participants.
ANS: T PTS: 1 REF: 7
11. Electronic corporate directories are used in large organizations to find the right person with
whom to collaborate on an issue or opportunity.
ANS: T PTS: 1 REF: 7
12. Enterprise IT systems often require the radical redesign of fundamental work processes and the
automation of new processes.
ANS: T PTS: 1 REF: 8
,13. Three examples of network systems are transaction processing, enterprise resource planning, and
interorganizational systems.
ANS: F PTS: 1 REF: 8
14. Four widely used sets of EDI standards exist.
ANS: F PTS: 1 REF: 10
15. Organizations typically spend one to six percent of their total revenues on IT.
ANS: T PTS: 1 REF: 11
16. To implement an IT system successfully, a company might need to change its business processes,
worker roles and responsibilities, reward systems, and decision making.
ANS: T PTS: 1 REF: 12
17. Social influence is the belief that using the system will help job performance.
ANS: F PTS: 1 REF: 14
18. Function IT can deliver results without the complements being in place, network IT allows the
complements to emerge over time, and enterprise IT requires the complements to be deployed
with the new technologies.
ANS: T PTS: 1 REF: 15
19. Network IT staff are responsible for ensuring that physical IT assets, such as applications,
databases, networks, and hardware, are protected against loss or damage.
, ANS: F PTS: 1 REF: 18
20. Failure to ensure that IT risks are mitigated can lead to serious problems, such as unwanted
oversight from federal regulators, IT-related fraud, and costly business disruptions.
ANS: T PTS: 1 REF: 19
MULTIPLE CHOICE
1. Real gains in productivity require innovations to ____.
a. human practices c. corporate process
b. business practices d. business politics
ANS: B PTS: 1 REF: 4
2. ____ are the key to ensuring that IT innovations pay off.
a. Technical staff c. Managers
b. Technical skills d. Trained staff
ANS: C PTS: 1 REF: 4
3. ____ include(s) all tools that capture, store, process, exchange, and use information.
a. Information technology c. Information systems
b. Business technology d. Data systems
ANS: A PTS: 1 REF: 4
TRUE/FALSE
1. True productivity improvements generally come simply from automating work processes.
ANS: F PTS: 1 REF: 4
2. In a rapidly changing global business environment, managers require life-long learning and
flexibility in determining their business roles and career opportunities.
ANS: T PTS: 1 REF: 4
3. The field of IT involves computer hardware only, such as mainframe computers, servers, laptops,
and PDAs.
ANS: F PTS: 1 REF: 4
4. A streamlined work process enables staff, IT support staff, and other system users to operate
efficiently and reliably.
ANS: T PTS: 1 REF: 5
5. Most organizations have a number of different information systems.
ANS: T PTS: 1 REF: 5
6. When considering the role of business managers for working with IT, it is useful to divide
information systems into nine types.
, ANS: F PTS: 1 REF: 5
7. The DSS can let a decision maker evaluate alternatives to the least expensive solution.
ANS: T PTS: 1 REF: 6
8. E-learning systems qualify as an example of network IT.
ANS: F PTS: 1 REF: 6
9. Examples of enterprise IT include the use of Web conferencing, wikis, and electronic corporate
directories.
ANS: F PTS: 1 REF: 6-7
10. Another form of Web conferencing is Webcasting, in which audio and video information is
broadcast from the presenter to participants.
ANS: T PTS: 1 REF: 7
11. Electronic corporate directories are used in large organizations to find the right person with
whom to collaborate on an issue or opportunity.
ANS: T PTS: 1 REF: 7
12. Enterprise IT systems often require the radical redesign of fundamental work processes and the
automation of new processes.
ANS: T PTS: 1 REF: 8
,13. Three examples of network systems are transaction processing, enterprise resource planning, and
interorganizational systems.
ANS: F PTS: 1 REF: 8
14. Four widely used sets of EDI standards exist.
ANS: F PTS: 1 REF: 10
15. Organizations typically spend one to six percent of their total revenues on IT.
ANS: T PTS: 1 REF: 11
16. To implement an IT system successfully, a company might need to change its business processes,
worker roles and responsibilities, reward systems, and decision making.
ANS: T PTS: 1 REF: 12
17. Social influence is the belief that using the system will help job performance.
ANS: F PTS: 1 REF: 14
18. Function IT can deliver results without the complements being in place, network IT allows the
complements to emerge over time, and enterprise IT requires the complements to be deployed
with the new technologies.
ANS: T PTS: 1 REF: 15
19. Network IT staff are responsible for ensuring that physical IT assets, such as applications,
databases, networks, and hardware, are protected against loss or damage.
, ANS: F PTS: 1 REF: 18
20. Failure to ensure that IT risks are mitigated can lead to serious problems, such as unwanted
oversight from federal regulators, IT-related fraud, and costly business disruptions.
ANS: T PTS: 1 REF: 19
MULTIPLE CHOICE
1. Real gains in productivity require innovations to ____.
a. human practices c. corporate process
b. business practices d. business politics
ANS: B PTS: 1 REF: 4
2. ____ are the key to ensuring that IT innovations pay off.
a. Technical staff c. Managers
b. Technical skills d. Trained staff
ANS: C PTS: 1 REF: 4
3. ____ include(s) all tools that capture, store, process, exchange, and use information.
a. Information technology c. Information systems
b. Business technology d. Data systems
ANS: A PTS: 1 REF: 4
