Chapter 01
The Management Process Today
CHAPTER CONTENTS
Learning Objectives 1-2
Key Definitions/Terms 1-2
Chapter Overview 1-2
Lecture Outline 1-2
Lecture Enhancers 1-13
Management in Action 1-14
Building Management Skills 1-19
Managing Ethically 1-22
Small Group Breakout Exercise 1-22
Be the Manager 1-25
Case in the News 1-26
,Supplemental Features 1-27
Video Case 1-27
Manager’s Hot Seat 1-29
Self-Assessment(s) 1-29
Test Your Knowledge 1-29
Instructor’s PowerPoint Slides 1-30
,LEARNING OBJECTIVES
LO 1-1. Describe what management is, why management is important,
what managers do, and how managers use organizational
resources efficiently and effectively to achieve organizational
goals.
LO 1-2. Distinguish among planning, organizing, leading and
controlling (the four principal managerial tasks), and explain
how managers’ ability to handle each one affects
organizational performance.
LO 1-3. Differentiate among three levels of management and
understand the tasks and responsibilities of managers at
different levels in the organizational hierarchy.
LO 1-4. Distinguish among three kinds of managerial skill, and explain
why mangers are divided into different departments.
LO 1-5. Discuss some major changes in management practices today
that have occurred as a result of globalization and the use of
advanced information technology (IT).
, LO 1-6. Discuss the principal challenges managers face in today’s
increasingly competitive global environment.
KEY DEFINITIONS/TERMS
competitive advantage: The ability of one first-line manager: A manager who is
organization to outperform other organizations responsible for the daily supervision of non-
because it produces the desired goods or services managerial employees.
more efficiently and effectively than they do.
global organizations: Organizations that operate
conceptual skills: The ability to analyze and and compete in more than one country.
diagnose a situation and to distinguish between
human skills: The ability to understand, alter,
cause and effect.
lead and control the behavior of other individuals
controlling: Evaluating how well an organization and groups.
is achieving its goals and taking action to maintain
innovation: The process of creating new or
or improve performance; one of the four principal
improved goods and services or developing better
tasks of management.
ways to produce or provide them.
core competency: The specific set of
leading: Articulating a clear vision and energizing
departmental skills, knowledge and experience
and enabling organizational members so that they
that allows one organization to outperform
understand the part they play in achieving
another.
organizational goals; one of the four principal
department: A group of people who work tasks of management.
together and possess similar skills or use the same
management: The planning, organizing, leading
knowledge, tools, or techniques to perform their
and controlling of human and other resources to
jobs.
achieve a organizational goals efficiently and
effectiveness: A measure of the appropriateness effectively.
of the goals an organization is pursuing and of the
middle manager: A manager who supervises
degree to which the organization achieves those
first-line managers and is responsible for finding
goals.
the best way to use resources to achieve
efficiency: measure of how well or productively organizational goals.
resources are used to achieve a goal.
organizational performance: A measure of how
empowerment: The expansion of employees’ efficiently and effectively a manager uses
knowledge, tasks, and decision-making resources to satisfy customers and achieve
responsibilities. organizational goals.
The Management Process Today
CHAPTER CONTENTS
Learning Objectives 1-2
Key Definitions/Terms 1-2
Chapter Overview 1-2
Lecture Outline 1-2
Lecture Enhancers 1-13
Management in Action 1-14
Building Management Skills 1-19
Managing Ethically 1-22
Small Group Breakout Exercise 1-22
Be the Manager 1-25
Case in the News 1-26
,Supplemental Features 1-27
Video Case 1-27
Manager’s Hot Seat 1-29
Self-Assessment(s) 1-29
Test Your Knowledge 1-29
Instructor’s PowerPoint Slides 1-30
,LEARNING OBJECTIVES
LO 1-1. Describe what management is, why management is important,
what managers do, and how managers use organizational
resources efficiently and effectively to achieve organizational
goals.
LO 1-2. Distinguish among planning, organizing, leading and
controlling (the four principal managerial tasks), and explain
how managers’ ability to handle each one affects
organizational performance.
LO 1-3. Differentiate among three levels of management and
understand the tasks and responsibilities of managers at
different levels in the organizational hierarchy.
LO 1-4. Distinguish among three kinds of managerial skill, and explain
why mangers are divided into different departments.
LO 1-5. Discuss some major changes in management practices today
that have occurred as a result of globalization and the use of
advanced information technology (IT).
, LO 1-6. Discuss the principal challenges managers face in today’s
increasingly competitive global environment.
KEY DEFINITIONS/TERMS
competitive advantage: The ability of one first-line manager: A manager who is
organization to outperform other organizations responsible for the daily supervision of non-
because it produces the desired goods or services managerial employees.
more efficiently and effectively than they do.
global organizations: Organizations that operate
conceptual skills: The ability to analyze and and compete in more than one country.
diagnose a situation and to distinguish between
human skills: The ability to understand, alter,
cause and effect.
lead and control the behavior of other individuals
controlling: Evaluating how well an organization and groups.
is achieving its goals and taking action to maintain
innovation: The process of creating new or
or improve performance; one of the four principal
improved goods and services or developing better
tasks of management.
ways to produce or provide them.
core competency: The specific set of
leading: Articulating a clear vision and energizing
departmental skills, knowledge and experience
and enabling organizational members so that they
that allows one organization to outperform
understand the part they play in achieving
another.
organizational goals; one of the four principal
department: A group of people who work tasks of management.
together and possess similar skills or use the same
management: The planning, organizing, leading
knowledge, tools, or techniques to perform their
and controlling of human and other resources to
jobs.
achieve a organizational goals efficiently and
effectiveness: A measure of the appropriateness effectively.
of the goals an organization is pursuing and of the
middle manager: A manager who supervises
degree to which the organization achieves those
first-line managers and is responsible for finding
goals.
the best way to use resources to achieve
efficiency: measure of how well or productively organizational goals.
resources are used to achieve a goal.
organizational performance: A measure of how
empowerment: The expansion of employees’ efficiently and effectively a manager uses
knowledge, tasks, and decision-making resources to satisfy customers and achieve
responsibilities. organizational goals.
