Cherry & Jacob Ch 17. Nursing Leadership & Management | Questions and Answers(A+ Solution guide)

*Which skill is most important for a nurse to possess when attempting to exercise or earn informal power within an organization? A. Ability to persuade others B. Expert level nursing knowledge C. Understanding of management goals D. Willingness to compromise with everyone in the team - A. Informal leadership is exercised by the person who has no official or appointed authority to act, but is able to persuade and influence others. The informal leader may have considerable power in the work group and can influence the group's attitude and significantly affect the efficiency and effectiveness of workflow, goal setting, and problem-solving. The other options represent skills that either relate to actual nursing care (expert nursing knowledge and cooperation) or management (goals).REF: p. 297-298 *Which characteristics are expected to be represented in a health care facility's mission statement? (Select all that apply) A. Commitment to professional excellence B. Providing the most economical health care services C. Ethical treatment of all patients and staff D. Teamwork to deliver quality care E. Utilization of innovated service delivery methods - A, C, D, E Appropriate philosophies and values include the commitment to professional and individual excellence, with support for personal and professional growth, ethical and fair treatment for all through a commitment to relationships based on fairness and trust with our patients and our employees. Teamwork is consistently demonstrated as we work together to provide ever-improving quality care. Compassion is our highest priority; we will always provide care and comfort to people in need with a respectful and dignified treatment at all times. Innovation in service delivery is accomplished by investing in the development of new and better ways to deliver health care.REF: p. 303, Box 17-4 *Which of the following activities engaged in by a nurse manager would be expected to have the greatest impact on patient care? A. Role modeling effective communication between all levels of staffB. Conducting a survey to identify factors affecting staff job satisfaction C. Providing all nursing staff with opportunities to influence unit policies D. Providing all staff members with written copies of organizational policies - A.