URAC Accreditation | Questions and Answers(A+ Solution guide)

How do you (or the organization) provide oversight to ensure the company is compliant with applicable laws and regulations? - 1) Review the policies and procedures to confirm that we are accurately following the standard regulations. 2)The Compliance team conducts internal audits and reviews all POPs for regulatory compliance and accuracy. If you participate in multiple states, how are staff trained to resolve variations in processes that impact their job functions? - 1) We design our processes to be compliant with the strictest regulations. Resource documents, reminders on work tasks, flags/alerts in PharmacyOS, and state-specific guides, e.g., controlled substances, are available for all staff. How does the organization continue business operations during a disaster? - 1) Our policies and procedures describe these protocols and have a business continuity management (BCM) document that addresses disasters across all sites. 2) Tabletop tests are done annually We can redirect shipments and shift tasks, as needed, to other facilities 3) Generators are available for power outages at our large sites 4) Our PICs work with Boards of Pharmacy to allow for remote work, where allowed. If an emergency occurred at your location, how would customers continue to be serviced? - 1) We are able to transfer customers between facilities to fulfill their shipments or we can transfer their prescription to a different pharmacy of their choice. How does the organization service customers if their location is impacted where the company does not have a physical facility, e.g., California wildfires? - 1) Our Shipment Success team monitors Quantum View for carrier alerts, anticipates any results of disasters and loss, and receives weather alerts from Amazon. 2) If shipments will be delayed, they coordinate with Customer Care and Fulfillment to transfer the customer's medications to another PillPack facility or another pharmacy of the customer's choice.How often is your business continuity plan (BCP) tested? - 1) Tabletop tests are conducted annually to simulate emergency situations and determine protocols for natural and/or human-made disasters.