MSSC CLA EXAM TERMS|WITH COMPLETE SOLUTIONS|ALREADY GRADED A|DOWNLOAD TO PASS

Audit An objective comparison of actions to policies and plans. Automated Guided Vehicle (AGV) System A transportation network that automatically routes one or more material handling devices, such as carts or pallet trucks, and positions them at predetermined destinations without operator intervention. Bar code A series of alternating bars and spaces printed or stamped on parts, containers, labels, or other media, representing encoded information that can be read by electronic readers. Cross-functional team A set of individuals from various departments assigned to a specific task such as implementing new computer software. Cross-training Providing training or experience in several different areas (e.g. training an employee on several machines). Customer relationship management (CRM) A marketing philosophy based on putting the customer first. The collection and analysis of information designed for sales and marketing decision support (as contrasted to enterprise resources planning information) to understand and support existing and potential customer needs. Container Security Initiative (CSI) A program of the U.S. government which seeks to ensure that containers entering the country's ports are scanned and deemed safe before departing their country of origin. Customs-Trade Partnership Against Terrorism (C-TPAT) A voluntary system established by the U.S. Bureau of Customs and Border Protection with the primary goal of creating and environment of close cooperation between U.S. importers, carriers and international exporters to the United States. Corrective maintenance The maintenance required to restore an item to a satisfactory condition. Counterbalance When the weight of a lift truck offsets the weight of the load it carries. Cross-docking The process of moving items directly from an incoming trailer or container to an outgoing trailer or container with little or no storage time in between. Distribution centers A warehouse with finished goods and/or service items. Dock board A board or plate used to bridge the gap between a dock and trailer opening that allows people or equipment. Ergonomics Approach to job design that focuses on the interactions between human operator and such traditional environmental elements as atmospheric contaminants, heat light, sound, and all tools and equipment. Material handling The movement of items from one point to another inside a facility or between facilities. Near miss A safety incident in which an accident does not occur, but came close to occurring. External audit An audit conducted by a third party (another company or department). Free and Secure Trade (FAST) An agreement between the United States, Canada and Mexico which aims to speed transport of goods between countries while ensuring safety and security of the general population. Order processing The activity required to administratively process a customer's order and make it ready for shipment or production. Grounding Connecting electrical equipment and wiring systems to the earth with a wire or other conductor to reduce the risk of serious electrical shock Packaging Materials surrounding an item to protect it from damage during transportation. The type of packaging influences the danger of such damage. Personal Protective Equipment (PPE) Equipment worn by workers to protect them from harm, including steel toed boots, gloves, goggles, ear plugs, etc. Hazardous material (hazmat) Any substance or material capable of posing and unreasonable treat to the health and/or safety of the general population. Preventive maintenance: The activities, including adjustments, replacements, and basic cleanliness, that forestall machine breakdowns. The purpose is to ensure that production quality is maintained and that delivery schedules are met. In addition, a machine that is well cared for will last longer and cause fewer problems. Internal audit An audit conducted by someone from within the company or department. Job hazard analysis A technique that focuses on job tasks as a way to identify hazards before they occur. It focuses on the relationship between the worker, the task, the tools, and the work environment. Project team An inclusive term incorporating the workers assigned to the project, the project managers, and sometimes the project sponsor. Lean production A philosophy of production that emphasizes that minimization of the amount of all the resources (including time) used in the various activities of the enterprise. It involves identifying and eliminating non-value-adding activities in design, production, supply chain management, and dealing with customers. Quality audit A systematic, independent examination and review to determine whether quality activities and related results comply with planned arrangements and whether these arrangements are implemented effectively and are suitable to achieve the objectives.