URAC question with complete solution graded A+ 2023 passed

URAC question with complete solution graded A+ 2023 passedWhat is your involvement in patient management? - correct answer Involves prescription dispensing, reimbursement, counseling, and patient clinical care activities we do. My involvement depends on the role I am assigned for the day. How do we promote drug adherence? - correct answer Initial counseling on the importance of compliance, refill reminder calls, recommendations to alleviate any side effects, and assistance obtaining financial assistance as needed. How do you collaborate with physicians or other healthcare providers involved in patient care? - correct answer We communicate with them regularly in over the phone. If the patient has any issue or if we have a recommendation/update we will call or fax. How do you advocate for a patient's access to drugs? - correct answer Walgreens has access to many limited distribution drugs. We also help with prior auths and get patients signed up for financial assistance programs. How do you help with prior authorizations and appeals? - correct answer We work with the insurance company and coordinate obtaining documents from the prescribers to help facilitate the process. How do you address language barriers? - correct answer We have staff that are bilingual, use the Pharmacy Translators Tools, and other health providers or caregivers. If a patient emergency situation arises, such as a suicide threat what would you do? - correct answer Keep the patient on the phone and get a team member to call 911 as outlines in our patient crises and emergency situation policy.