2022 Selling with Integrity- Telesales- Cigna

Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? - correct answer She must not skip or add to the enrollment script. She must use it verbatim Which of the following types of preparation is important as part of a sales agent's regimen? - correct answer Mental Preparation, Material Preparation (a&b) What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a long-term customer relationship? - correct answer Rapport What are the requirements for selling our products? - correct answer Complete all contracting paperwork or become Cigna Medicare employee, Be licensed and appointed, Complete certification courses (all of these) Which of the following are included amongst the consultative selling skills our sales agents must continually improve on? - correct answer Questioning, Dialogue, Listening (a, c, & d) Which of the following is a consequence of selecting the wrong plan for the customer on the enrollment application? - correct answer Customer may file a complaint and agent may be issued a violation, Customer may disenroll or cancel the application (both a&b) Which of the following is applicable when discussing the benefits in any of our plans? - correct answer Use the Summary of Benefits and cover the details of the plan Which of the following will help your needs assessment during a sales consultation or appointment? - correct answer Questioning skills and focus on customer's needs How can you best position the benefits of our plans to meet a customer's specific needs? - correct answer Craft a narrative about how the plan ties into their specific concerns or needs