INF3708
Software Project Management
Assessment 3
QUESTION 1
1.1. Introduction: The goal of Project X is to design and implement a smart ordering system for
Grilloo restaurant in Cape Town CBD. This system will allow patrons to access a digital menu on
tablets installed at the tables. They will be able to select their meals and beverages and place their
orders directly through the tablets. The system will also facilitate communication between the
kitchen and the customers, ensuring efficient and timely delivery of the prepared meals to the tables.
1.2. Business Objective: The business objective that underpins the design and implementation of the
planned information system is to enhance the ordering process at Grilloo restaurant, providing a
seamless and efficient experience for patrons. The smart ordering system aims to streamline the
ordering process, reduce wait times, improve order accuracy, and ultimately enhance the overall
dining experience. By adopting this innovative technology, Grilloo aims to differentiate itself from
competitors, attract tech-savvy customers, and increase customer satisfaction and loyalty.
1.3. Critical Assumptions and Risks:
, - Assumption: Customers will quickly adapt to using the tablets and find them user-friendly.
Risk: Some customers may find it difficult to use the tablets, leading to dissatisfaction and potential
loss of customers.
- Assumption: The tablets will be durable and able to withstand high frequency usage.
Risk: The tablets may experience wear-and-tear over time due to constant use, leading to increased
maintenance costs.
- Assumption: The kitchen staff will embrace and effectively utilize the new system.
Risk: If the kitchen staff faces difficulties in adapting to the new system, it may lead to delays in
order preparation and serve as a bottleneck in the ordering process.
1.4. Analysis and Options and Recommendations:
- Option 1: Implement a tablet ordering system with reinforced screens and rugged casings to
minimize wear-and-tear risks.
- Option 2: Provide thorough user training for customers to ensure they can easily navigate and use
the tablets.
- Option 3: Constitute a dedicated support team for regular tablet maintenance and quick issue
resolution.
1.5. Information Systems Requirements:
- The ordering system must allow customers to browse the digital menu, select items, and add them
to their order.
- The system should provide real-time updates on order status and estimated preparation time.
- It should facilitate efficient communication between the kitchen staff and customers for any order-
related queries or modifications.
1.6. Budget and Financial Analysis:
1.6.1. Annual discount factor of Project X:
Year 0: 1.00
Year 1: 0.93
Year 2: 0.86
Year 3: 0.79
Year 4: 0.73
1.6.2. Annual discounted cost of Project X:
Software Project Management
Assessment 3
QUESTION 1
1.1. Introduction: The goal of Project X is to design and implement a smart ordering system for
Grilloo restaurant in Cape Town CBD. This system will allow patrons to access a digital menu on
tablets installed at the tables. They will be able to select their meals and beverages and place their
orders directly through the tablets. The system will also facilitate communication between the
kitchen and the customers, ensuring efficient and timely delivery of the prepared meals to the tables.
1.2. Business Objective: The business objective that underpins the design and implementation of the
planned information system is to enhance the ordering process at Grilloo restaurant, providing a
seamless and efficient experience for patrons. The smart ordering system aims to streamline the
ordering process, reduce wait times, improve order accuracy, and ultimately enhance the overall
dining experience. By adopting this innovative technology, Grilloo aims to differentiate itself from
competitors, attract tech-savvy customers, and increase customer satisfaction and loyalty.
1.3. Critical Assumptions and Risks:
, - Assumption: Customers will quickly adapt to using the tablets and find them user-friendly.
Risk: Some customers may find it difficult to use the tablets, leading to dissatisfaction and potential
loss of customers.
- Assumption: The tablets will be durable and able to withstand high frequency usage.
Risk: The tablets may experience wear-and-tear over time due to constant use, leading to increased
maintenance costs.
- Assumption: The kitchen staff will embrace and effectively utilize the new system.
Risk: If the kitchen staff faces difficulties in adapting to the new system, it may lead to delays in
order preparation and serve as a bottleneck in the ordering process.
1.4. Analysis and Options and Recommendations:
- Option 1: Implement a tablet ordering system with reinforced screens and rugged casings to
minimize wear-and-tear risks.
- Option 2: Provide thorough user training for customers to ensure they can easily navigate and use
the tablets.
- Option 3: Constitute a dedicated support team for regular tablet maintenance and quick issue
resolution.
1.5. Information Systems Requirements:
- The ordering system must allow customers to browse the digital menu, select items, and add them
to their order.
- The system should provide real-time updates on order status and estimated preparation time.
- It should facilitate efficient communication between the kitchen staff and customers for any order-
related queries or modifications.
1.6. Budget and Financial Analysis:
1.6.1. Annual discount factor of Project X:
Year 0: 1.00
Year 1: 0.93
Year 2: 0.86
Year 3: 0.79
Year 4: 0.73
1.6.2. Annual discounted cost of Project X:
