Manager tests (zaxbys) Questions and Answers

At the end of the day, you notice a lot of product in the waste bucket. What actions could be taken to help prevent both ur FOH and BOH areas? Choose all that apply - Answer- 1) Track which products are being wasted to identify problem areas 2) Prep and cook only what is needed for business levels 3) Train team members on correct procedures If the hold time of a food product is exceeded. What should you do with the food? Choose all that apply - Answer- 1) Discard it 2) Track as waste What are the possible costs to a store due to a food borne illness outbreak? Choose all that apply - Answer- 1) Lawsuits and legal fees 2) Decreased Revenues 3) Diminished sales and loyalty from worried guests What tool is used during opening and throughout the day to confirm that all shift assignments, cleaning duties, food prep, and administrative duties have been completed thoroughly and correct - Answer- The core values checklist As a best practice, when is the best time to raise awareness among team members regarding the store's SOS goal - Answer- Pre-shift meeting To maintain product quality. which critical step should be taken in the storage areas ? - Answer- Use FIFO to rotate and label products While completing the prep list in the morning you notice that several items left from the day before need to be discarded due to expired hold times. As a best practice, what should you do? - Answer- Discuss with the General Manager about possibly adjusting par levels If oil in the W2 fryer is discarded what should you do? - Answer- rotate oil from W1 fryer to W2 and add new oil in W1 The Ideal operating temperature for the fry freezer is - Answer- 0-10 F When performing the beginning critical item inventory count. What can you use to verify count? - Answer- The ending inventory from the night before Over the past week, you have noticed food production is not keeping up with guest orders and causing ticket times to increase. As a manager what would you consider doing to address the issue? - Answer- Make sure all stations are set up correctly and learn members know what to do You receive a phone call from someone who identifies themselves as a ZFL corporate employee. The caller asks you to take cash out of the cash drawer to purchase gift cards. What is the best action to take? - Answer- Ask the caller to contact ZFL corporate office Your cashier notifies you a guest is trying to pay for their order with a picture of a gift card on their mobile device. What is your appropriate response to the guest ? - Answer- Acknowledge the guest and inform them about Zaxby's gift policy Team members must be restricted from any task that deals with food when exhibiting which of the following - Answer- -Fever -Sore throat Should you start the process of counting your closing critical item inventory prior to store closing or at the end of the day - Answer- At the end of the day Which of these choices should be performed (or considered) prior to filtering oil? choose all that apply - Answer- -Fryers must be turned off before beginning the filtering process -The filter paper needs to be changed before filtering can begin If a registers ever fails to recognised a gift card when it is swiped, cashiers must do which of the following - Answer- Manually enter the digits on the back fo the card What should always