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Organizational Leadership & Interprofessional Team Development Enrico Silvestre Giron Western Governors University ORGANIZATIONAL LEADERSHIP 2 Organizational Leadership & Interprofessional Team Development Patient-and-family-centered care is a complex concept that has been incorporated by many leading healthcare organizations as the universal gold standard when providing safe, effective, and quality care. By utilizing the concept of patient-and-family centered care, healthcare providers and patients build a rapport as equal partners in all healthcare related decision making. According to Sharkey and Lefebre (2017), patient-and-family-centered care incorporates elements of “the whole person,” by “incorporating the elements [of care] that are most important to them on their well-being journey: their families, their lifestyle, their values and their health goals.” Through this holistic model of providing care, the patient is made to feel more of an equal partner in their care versus “another patient” in the hospital. Barbosa et al. (2015), purport that patient-and-family-centered care leads to “positive outcomes including better quality of care, better relationships, better patient, family and staff experiences, fewer conflicts and complaints, and a lower health system utilization and cost.” With this in mind, many leading healthcare organizations have made the paradigm shift to include the patient and their family in the discussion and decision making about their care—which ultimately impacts the organization’s business practices, regulatory requirements, and potential reimbursements for care provided. Business Practices, Regulatory Requirements, & Reimbursement Business practices Business practices that drive the industry of healthcare cannot thrive off bureaucratic notions alone. Since the 1980’s, healthcare experienced a paradigm shift which placed patients at the center of their own healthcare experiences. For example, including not only the patient, but their family in the plan of care conversation encompasses the biopsychosocial needs of the ORGANIZATIONAL LEADERSHIP 3 patient. By honoring the patients’ preferences for care—including morals, values, beliefs, and needs—the relationship between the healthcare staff and the patient is strengthened and has become an integral part of the business practices of the hospital. By treating the patient as a whole entity, versus a single diagnosis, a sense of autonomy for the patient and family is fostered, and leads to better health outcomes, improved experiences for the patient and their family, and overall satisfaction with the level of care provided.