ORGANIZATIONAL BEHAVIOR EXAM - C715 (WGU)
1) ________ is defined as the processes that account for an individual's intensity,
direction, and persistence of effort toward attaining a goal.
A) Leadership
B) Management
C) Learning
D) Emotional labor
E) Motivation - ✔E) Motivation
1) ________ is the process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment.
A) Sensation
B) Impression
C) Apprehension
D) Attribution
E) Perception - ✔E) Perception
1) According to the traditional view of conflict, all conflict is ________.
A) harmful and must be avoided
B) natural and helps generate discussion
C) necessary and improves creativity of a group
D) healthy and improves productivity
E) rational and cannot be avoided - ✔A) harmful and must be avoided
1) Danny's boss is apathetic as to whether Danny works at home, at the office, or from
his beach house. All he cares about is that the project is completed on time, on budget,
and with exemplary quality. Which characteristic of organizational culture describes this
aspect of Danny's job?
A) low risk taking
B) high outcome orientation
C) high attention to detail
D) low aggressiveness
E) high stability - ✔B) high outcome orientation
1) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently
launched a new product in the market. Her work in the next few weeks involves sharing
knowledge about the product with her team members. She will also need to inspire
them to reach their sales targets and clarify any doubts about the new product. Which of
the following roles is Ortiz playing?
A) leader
B) liaison
C) disseminator
,ORGANIZATIONAL BEHAVIOR EXAM - C715 (WGU)
D) spokesperson
E) negotiator - ✔D) spokesperson
1) Esther Lugo has gone for an interview at an advertising firm in Manhattan and has
been asked to complete a self-report survey to help interviewers understand if she is the
right candidate for the job. From the interview, they have found that she is extroverted,
empathic, scrupulous, and cooperative in nature, which are key characteristics needed
for the job. These characteristics about Lugo indicate her ________.
A) talent
B) skill
C) knowledge
D) genealogy
E) personality - ✔E) personality
1) Political behaviors usually ________.
A) lie outside of an individual's specified job requirements
B) are counterproductive to individual goals
C) are seen only in large organizations
D) are sanctioned by organizational leaders
E) are expected as part of each job requirement - ✔A) lie outside of an individual's
specified job requirements
1) What is the primary purpose of a workgroup?
A) to generate positive synergy
B) to improve collective performance
C) to inculcate a climate of trust
D) to share relevant information
E) to enhance team efficacy - ✔D) to share relevant information
1) Which of the following Big Five personality traits has been identified as the most
important trait in effective leaders?
A) conscientiousness
B) openness
C) extraversion
D) agreeableness
E) emotional stability - ✔C) extraversion
1) Which of the following is true regarding formal groups?
A) They are natural formations that arise in response to the need for social contact.
B) They lack clearly defined structures and roles for their members. C) They have
negligible impact on employee performance and behavior.
, ORGANIZATIONAL BEHAVIOR EXAM - C715 (WGU)
D) A group of people who come together to protest against a new law make up a formal
group.
E) They are marked by stipulated behaviors in pursuit of organizational goals. - ✔E)
They are marked by stipulated behaviors in pursuit of organizational goals.
1) Which of the following terms refers to the actions that actively damage the
organization, including stealing, behaving aggressively toward co-workers, and being
late or absent?
A) citizenship
B) counterproductivity
C) task orientation
D) satisficing
E) groupthink - ✔B) counterproductivity
2) A work team is characterized by ________.
A) the goal of sharing information
B) the presence of neutral to negative synergy
C) the availability of complementary skills among members
D) the individual accountability for outcomes and results
E) the mere accumulation of individual efforts - ✔C) the availability of complementary
skills among members
2) According to Maslow's hierarchy of needs, which of the following is a lower level
need?
A) social-belongingness
B) safety-security
C) esteem
D) self-actualization
E) recognition - ✔B) safety-security
2) Alicia Akers works as a marketing executive. She always talks in a high pitch and
often draws a lot of attention wherever she is. Which of the following statements best
explains the reason behind people noticing Akers?
A) Perception of reality depends on the perceiver's past experiences. B) Perception of
reality depends on the perceiver's personality.
C) Characteristics of the target affect people's perception.
D) The time at which we observe behavior affects perception.
E) Motives and interests of the perceiver affects perception of behavior. - ✔C)
Characteristics of the target affect people's perception.
2) Nellie Fritz, the head of client support services at Olson Inc., is very popular among
her subordinates. Many believe that Nellie has a knack for getting the work done without
1) ________ is defined as the processes that account for an individual's intensity,
direction, and persistence of effort toward attaining a goal.
A) Leadership
B) Management
C) Learning
D) Emotional labor
E) Motivation - ✔E) Motivation
1) ________ is the process by which individuals organize and interpret their sensory
impressions in order to give meaning to their environment.
A) Sensation
B) Impression
C) Apprehension
D) Attribution
E) Perception - ✔E) Perception
1) According to the traditional view of conflict, all conflict is ________.
A) harmful and must be avoided
B) natural and helps generate discussion
C) necessary and improves creativity of a group
D) healthy and improves productivity
E) rational and cannot be avoided - ✔A) harmful and must be avoided
1) Danny's boss is apathetic as to whether Danny works at home, at the office, or from
his beach house. All he cares about is that the project is completed on time, on budget,
and with exemplary quality. Which characteristic of organizational culture describes this
aspect of Danny's job?
A) low risk taking
B) high outcome orientation
C) high attention to detail
D) low aggressiveness
E) high stability - ✔B) high outcome orientation
1) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently
launched a new product in the market. Her work in the next few weeks involves sharing
knowledge about the product with her team members. She will also need to inspire
them to reach their sales targets and clarify any doubts about the new product. Which of
the following roles is Ortiz playing?
A) leader
B) liaison
C) disseminator
,ORGANIZATIONAL BEHAVIOR EXAM - C715 (WGU)
D) spokesperson
E) negotiator - ✔D) spokesperson
1) Esther Lugo has gone for an interview at an advertising firm in Manhattan and has
been asked to complete a self-report survey to help interviewers understand if she is the
right candidate for the job. From the interview, they have found that she is extroverted,
empathic, scrupulous, and cooperative in nature, which are key characteristics needed
for the job. These characteristics about Lugo indicate her ________.
A) talent
B) skill
C) knowledge
D) genealogy
E) personality - ✔E) personality
1) Political behaviors usually ________.
A) lie outside of an individual's specified job requirements
B) are counterproductive to individual goals
C) are seen only in large organizations
D) are sanctioned by organizational leaders
E) are expected as part of each job requirement - ✔A) lie outside of an individual's
specified job requirements
1) What is the primary purpose of a workgroup?
A) to generate positive synergy
B) to improve collective performance
C) to inculcate a climate of trust
D) to share relevant information
E) to enhance team efficacy - ✔D) to share relevant information
1) Which of the following Big Five personality traits has been identified as the most
important trait in effective leaders?
A) conscientiousness
B) openness
C) extraversion
D) agreeableness
E) emotional stability - ✔C) extraversion
1) Which of the following is true regarding formal groups?
A) They are natural formations that arise in response to the need for social contact.
B) They lack clearly defined structures and roles for their members. C) They have
negligible impact on employee performance and behavior.
, ORGANIZATIONAL BEHAVIOR EXAM - C715 (WGU)
D) A group of people who come together to protest against a new law make up a formal
group.
E) They are marked by stipulated behaviors in pursuit of organizational goals. - ✔E)
They are marked by stipulated behaviors in pursuit of organizational goals.
1) Which of the following terms refers to the actions that actively damage the
organization, including stealing, behaving aggressively toward co-workers, and being
late or absent?
A) citizenship
B) counterproductivity
C) task orientation
D) satisficing
E) groupthink - ✔B) counterproductivity
2) A work team is characterized by ________.
A) the goal of sharing information
B) the presence of neutral to negative synergy
C) the availability of complementary skills among members
D) the individual accountability for outcomes and results
E) the mere accumulation of individual efforts - ✔C) the availability of complementary
skills among members
2) According to Maslow's hierarchy of needs, which of the following is a lower level
need?
A) social-belongingness
B) safety-security
C) esteem
D) self-actualization
E) recognition - ✔B) safety-security
2) Alicia Akers works as a marketing executive. She always talks in a high pitch and
often draws a lot of attention wherever she is. Which of the following statements best
explains the reason behind people noticing Akers?
A) Perception of reality depends on the perceiver's past experiences. B) Perception of
reality depends on the perceiver's personality.
C) Characteristics of the target affect people's perception.
D) The time at which we observe behavior affects perception.
E) Motives and interests of the perceiver affects perception of behavior. - ✔C)
Characteristics of the target affect people's perception.
2) Nellie Fritz, the head of client support services at Olson Inc., is very popular among
her subordinates. Many believe that Nellie has a knack for getting the work done without
