NAB NHA (Leadership and Management) Exam Questions and Answers 2023 | Compete Graded 100%.

NAB NHA (Leadership and Management) Exam Questions and Answers 2023 | Compete Graded 100%. How many employees a supervisor can effective supervise. Usually 8-12 at line level. |DEPENDS:|- difficulty of task|- clearness of policies/procedures|- training|- how well supervisor communicates|- experience|- closeness of control required Unity of command - ANSWER employee has only one supervisor insofar as possible. need clear authority lines - promotes job satisfaction, teamwork. staffing (HR) - ANSWER recruiting, interviewing, hiring, training, promoting, demoting, terminating, retiring employees. (terminate early in week) Directing (leading) - ANSWER influence of employees todo their work according to stander - who?when? how? invoves leading, motivating, communicating, giving instructions, goal setting, decision making, representing, coordinating, managing conflicts. Leadership NH success depends on NHA's ability and willingness to lead. Basic characteristics of leaders: - ANSWER visibility- out and about in facility out in front, not office-bound. (ghost can't lead)|decisive - must use authority and be accountable for what happens.|listening - hears what people say - good communicator with everyone.|pitches in - when needed, rolls up sleeves and helps.|understanding - gives staff right to be angry, non-judgmental.|goal oriented - quality resident care is foremost. plans so all know the NH goals|Competitive - wants his/her NH to be the best|knowledge base - broad knowledge base of all NH ape rations and of total health care. Duties of leaders. duties are diverse. they include: - ANSWER -goal setting - points teh way. good planner|-decision making - high priority, as it includes problem solving. makes decisions when needed - no - procrastination. uses his/her authority.|-giving instruction - types: specific or general, formal or informal, written or oral. Gives instructions of type staff best responds to.|-Listening - problems of staff, residents, families, and public. Good at crisis intervention. |-Representing - his staff in best light.|-Coordinating- People have different approach to work - slow and fast, interested or not, apply self fully or not, etc. He/She must coordinate those differences and still get job done.