WGU C215 Operations Management Questions and Answers Already
Passed
Advertising revenue model -Ans>>Provides users with information on services and products and
provides an opportunity for suppliers to advertise
Affiliate revenue model -Ans>>Companies receive a referral fee for directing business to an affiliate
Appraisal cost -Ans>>The cost associated with uncovering defects
Automated order entry systems -Ans>>A method using telephone models to send digital orders to
suppliers.
Backwards integration -Ans>>Owning or controlling sources of raw materials and components.
Benchmarking -Ans>>Studying other companies business practices for comparison.
Bullwhip effect -Ans>>Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce -Ans>>Businesses buying and selling to other businesses.
Business to consumer commerce -Ans>>Businesses selling to individual consumers.
Cause and effect diagrams -Ans>>A chart that identifies potential causes of particular quality
problems.
Checklist -Ans>>A list of common defects and the number of observed occurrences of each.
Conformance to specifications -Ans>>how well a product or service meets the targets and tolerances
set by designers.
Continuous improvement -Ans>>A philosophy of never ending improvement.
Control charts -Ans>>Charts used to evaluate whether a process is operating within expectations.
Crossdocking -Ans>>Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality -Ans>>an integrated effort designed to improve quality performance at
every level of the organization.
Deming Prize -Ans>>Japanese award for companies to recognize efforts in quality improvement.
Distribution management -Ans>>Responsible for the movement of material from the manufacturer to
the customer.
Distribution warehouse -Ans>>Used for short term storage, consolidation, and product mixing.
Distributor crossdocking -Ans>>the receiving and consolidating of inbound products from different
vendors into a multi-SKU pallet.
E-commerce -Ans>>Using the internet and web to do business.
E-distributors -Ans>>Independently owned net marketplaces having catalogs representing thousands
of suppliers and designed for spot purchases.
, E-purchasing -Ans>>Companies that connect onlone MRO suppliers to businesses that pay fees to join
the market, usually for long term contractual purchasing.
Early supplier involment (ESI) -Ans>>Involvement of critical suppliers in new product design.
Electronic data interchange (EDI) -Ans>>A form of computer to computer communications that
enables sharing business documents.
Electronic requests for quotes (eRFQs) -Ans>>An electronic request for a quote on goods and services.
Electronic storefront -Ans>>online catalogs of products made available to the general public by a
single supplier
Exchanges -Ans>>Marketplaces that focus on spot requirements of larger firms in a single industry
External Failure costs -Ans>>Costs associated with failures that occur at the customer site.
Extranets -Ans>>intranets that are linked to the internet so that suppliers and customers can be
included in the system.
Fitness for use -Ans>>How well the product performs its intended purpose.
Flowchart -Ans>>A schematic of the sequence of steps involved in a process.
Forward integration -Ans>>Owning or controlling the channels of distributions
General warehouse -Ans>>used for long term storage
Green supply chain management -Ans>>Focucses on the role of the supply chain with regard to its
impact on the environment.
Histogram -Ans>>A chart that shows frequency distribution of observed values of a variable.
Incoming inspection -Ans>>verifies the quality of incoming goods
Industry consortia -Ans>>Industry owned markets for purchase of direct inputs from limited number
of suppliers.
Insourced -Ans>>processes and activities completed in house
Internal failure costs -Ans>>costs associated with discovering poor quality product before it reaches
customers.
Intranets -Ans>>networks internal to the organization
ISO 14000 -Ans>>Set of standards & certification focused on environmental responsiblity
ISO 9000 -Ans>>Set of quality standards & certification indicating companies have met that standard.
Kaizen -Ans>>Japanese term for continuous improvement through learning and problem solving.
Logistics -Ans>>Obtaining, producing an distributing materials and products.
Malcolm Baldridge Award -Ans>>Award for demonstrating quality excellence and establishing best
practices.
Passed
Advertising revenue model -Ans>>Provides users with information on services and products and
provides an opportunity for suppliers to advertise
Affiliate revenue model -Ans>>Companies receive a referral fee for directing business to an affiliate
Appraisal cost -Ans>>The cost associated with uncovering defects
Automated order entry systems -Ans>>A method using telephone models to send digital orders to
suppliers.
Backwards integration -Ans>>Owning or controlling sources of raw materials and components.
Benchmarking -Ans>>Studying other companies business practices for comparison.
Bullwhip effect -Ans>>Inaccurate or distorted demand information created in the supply chain.
Business to Business commerce -Ans>>Businesses buying and selling to other businesses.
Business to consumer commerce -Ans>>Businesses selling to individual consumers.
Cause and effect diagrams -Ans>>A chart that identifies potential causes of particular quality
problems.
Checklist -Ans>>A list of common defects and the number of observed occurrences of each.
Conformance to specifications -Ans>>how well a product or service meets the targets and tolerances
set by designers.
Continuous improvement -Ans>>A philosophy of never ending improvement.
Control charts -Ans>>Charts used to evaluate whether a process is operating within expectations.
Crossdocking -Ans>>Eliminates storage and order picking functions of a distribution warehouse.
Customer defined quality -Ans>>an integrated effort designed to improve quality performance at
every level of the organization.
Deming Prize -Ans>>Japanese award for companies to recognize efforts in quality improvement.
Distribution management -Ans>>Responsible for the movement of material from the manufacturer to
the customer.
Distribution warehouse -Ans>>Used for short term storage, consolidation, and product mixing.
Distributor crossdocking -Ans>>the receiving and consolidating of inbound products from different
vendors into a multi-SKU pallet.
E-commerce -Ans>>Using the internet and web to do business.
E-distributors -Ans>>Independently owned net marketplaces having catalogs representing thousands
of suppliers and designed for spot purchases.
, E-purchasing -Ans>>Companies that connect onlone MRO suppliers to businesses that pay fees to join
the market, usually for long term contractual purchasing.
Early supplier involment (ESI) -Ans>>Involvement of critical suppliers in new product design.
Electronic data interchange (EDI) -Ans>>A form of computer to computer communications that
enables sharing business documents.
Electronic requests for quotes (eRFQs) -Ans>>An electronic request for a quote on goods and services.
Electronic storefront -Ans>>online catalogs of products made available to the general public by a
single supplier
Exchanges -Ans>>Marketplaces that focus on spot requirements of larger firms in a single industry
External Failure costs -Ans>>Costs associated with failures that occur at the customer site.
Extranets -Ans>>intranets that are linked to the internet so that suppliers and customers can be
included in the system.
Fitness for use -Ans>>How well the product performs its intended purpose.
Flowchart -Ans>>A schematic of the sequence of steps involved in a process.
Forward integration -Ans>>Owning or controlling the channels of distributions
General warehouse -Ans>>used for long term storage
Green supply chain management -Ans>>Focucses on the role of the supply chain with regard to its
impact on the environment.
Histogram -Ans>>A chart that shows frequency distribution of observed values of a variable.
Incoming inspection -Ans>>verifies the quality of incoming goods
Industry consortia -Ans>>Industry owned markets for purchase of direct inputs from limited number
of suppliers.
Insourced -Ans>>processes and activities completed in house
Internal failure costs -Ans>>costs associated with discovering poor quality product before it reaches
customers.
Intranets -Ans>>networks internal to the organization
ISO 14000 -Ans>>Set of standards & certification focused on environmental responsiblity
ISO 9000 -Ans>>Set of quality standards & certification indicating companies have met that standard.
Kaizen -Ans>>Japanese term for continuous improvement through learning and problem solving.
Logistics -Ans>>Obtaining, producing an distributing materials and products.
Malcolm Baldridge Award -Ans>>Award for demonstrating quality excellence and establishing best
practices.
