PHR - Flashcards by Topic 2023 updated graded A+

PHR - Flashcards by Topic 2023 updated graded A+ Strategic Planning Process (4 Steps) Strategy FORMATION - correct answer (1) Vision & Vision Statements are developed (2) Organizational Values are defined Strategic Planning Process (4 Steps) Strategy DEVELOPMENT - correct answer (1) SWOT Analysis (2) Long-term organizational objectives are established (3) Strategies to achieve those objectives are defined. Strategic Planning Process (4 Steps) Strategy IMPLEMENTATION - correct answer (1) Short-term organizational objectives are established (2) Action plans to achieve those objectives are developed (3) Resources are allocated to work toward the objectives (4) Focus is on motivating employees to manage the plan Strategic Planning Process (4 Steps) Strategy EVALUATION - correct answer (1) Strategies are reviewed & Corrective action is taken (2) Performance towards objectives is measured The Balance Scorecard (4 Areas) Finance - correct answer Financial goals may vary but could include revenue growth, cost reduction, growth in a particular division, or capturing key accounts. The Balance Scorecard (4 Areas) Customers - correct answer This perspective addresses the customer stakeholder. It captures the ability of the organization to provide quality goods and services and satisfy its customers. The Balance Scorecard (4 Areas) Internal Business Processes - correct answer This perspective focuses on the internal business results that lead to financial success and satisfied customers. The Balance Scorecard (4 Areas) Learning & Growth - correct answer This perspective looks at the ability of employees, the quality of information systems, and the effects of organizational alignment in supporting accomplishment of organizational goals. Management Functions (4 Areas) Planning - correct answer Studying the future and arranging the means for dealing with it, which encompasses forecasting, setting goals, and determining actions Management Functions (4 Areas) Organizing - correct answer Designing a structure to assist in goal accomplishment that effectively relates human and non-human resources to the tasks of the enterprise Management Functions (4 Areas) Directing - correct answer Engaging in those activities that ensure effective operation, including leadership and motivation of employee action toward goals Management Functions (4 Areas) Controlling - correct answer Ensuring that everything is carried out according to the plan Change Management (7 steps) - correct answer (1) Determine the need or desire for change (2) Prepare tentative plans "Goals" (3) Discuss alternative and probable reactions (4) Make a final decision (5) Establish a project plan and a timetable (6) Communicate the change (7) Implement and evaluate the change Five (5) Phases of Change Shock & Denial - correct answer (1) Shock & Denial (2) Anger (3) Depression (4) Dialogue and Bargaining (5) Acceptance Organization Evolution (4 Phases) Introduction - correct answer Organization relies on its high energy and creativity Organization Evolution (4 Phases) Growth - correct answer The growth phase is characterized by change and expansion in terms of facilities, marketing, and people to keep up with the demand for products or services. Organization Evolution (4 Phases) Maturity - correct answer As an organization matures, scheduling problems are largely resolved, and staffing and organizational cultures begin to stabilize. Organization Evolution (4 Phases) Decline - correct answer Decline usually occurs when the organization becomes entrenched in rules and policies and leadership becomes resistant to change.