D072 Fundamentals for Success in
Business Exam With Complete
Solution
Ability - Answer Possession of the means or skill to do something
Active listening - Answer Giving the sender full, undisturbed attention with the intention
of fully receiving his or her message
Aggressive communicaton - Answer Forceful communication style often carried out in a
loud and hostile manner
Assertive communicator - Answer Productive communication style used by those who
express their ideas while listening attentively to others
Attraction-selection-attrition (A-S-A) - Answer A theory holding that (1) individuals are
attracted to organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more likely
to leave
Attrition - Answer The unpredictable and uncontrollable but normal reduction of work
force due to resignations, retirement, sickness, or death
Autocratic style - Answer Leadership style that keeps close control over subordinates
and does not seek much input from others
Barrier to effective communication - Answer Factor that prevents the receiver from
receiving and understanding the message accurately
Behavioral Event Interviews - Answer Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan,
Channel - Answer Means of passing information from sender to recipient, such as via
face-to-face meeting or telephone call
, Code of ethics - Answer Guide that publicly sets out an organization's key values and
ethical obligations
Coercive power - Answer Ability to take something away or punish someone for
noncompliance
Communication - Answer Sharing understanding and meaning via oral, nonverbal, and
written forms
Communication style - Answer Dominant way in which an individual interacts and
exchanges information with others
Consideration - Answer The relationship-oriented behaviors of a leader
Corporate culture - Answer The attitudes, values, and standards of behavior that
distinguishes one organization from another
Corporate social responsibility (CSR) - Answer Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
Cultural alignment - Answer Linking of organizational goals with the employees'
personal goals
Cultural diversity - Answer The existence of a variety of cultural or ethnic groups within
a workplace
CVF model - Answer Framework for assessing organizational culture and organizational
dynamics
Design thinking - Answer A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and methods to
solve problems, create opportunities or strengthen weaknesses
Effective communication - Answer When information transmitted is interpreted by the
receiver in the way it was intended by the sender
Emotional intelligence - Answer The capacity to be aware of, control, and express one's
emotions, and to handle interpersonal relationships judiciously and empathetically
Emotional quotient - Answer The level of a person's emotional intelligence, often as
represented by a score in a standardized test
Empathy - Answer Being attuned and sensitive to the emotional states of others
Business Exam With Complete
Solution
Ability - Answer Possession of the means or skill to do something
Active listening - Answer Giving the sender full, undisturbed attention with the intention
of fully receiving his or her message
Aggressive communicaton - Answer Forceful communication style often carried out in a
loud and hostile manner
Assertive communicator - Answer Productive communication style used by those who
express their ideas while listening attentively to others
Attraction-selection-attrition (A-S-A) - Answer A theory holding that (1) individuals are
attracted to organizations whose members are similar to themselves in terms of
personality, values, interests, and other attributes; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more likely
to leave
Attrition - Answer The unpredictable and uncontrollable but normal reduction of work
force due to resignations, retirement, sickness, or death
Autocratic style - Answer Leadership style that keeps close control over subordinates
and does not seek much input from others
Barrier to effective communication - Answer Factor that prevents the receiver from
receiving and understanding the message accurately
Behavioral Event Interviews - Answer Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan,
Channel - Answer Means of passing information from sender to recipient, such as via
face-to-face meeting or telephone call
, Code of ethics - Answer Guide that publicly sets out an organization's key values and
ethical obligations
Coercive power - Answer Ability to take something away or punish someone for
noncompliance
Communication - Answer Sharing understanding and meaning via oral, nonverbal, and
written forms
Communication style - Answer Dominant way in which an individual interacts and
exchanges information with others
Consideration - Answer The relationship-oriented behaviors of a leader
Corporate culture - Answer The attitudes, values, and standards of behavior that
distinguishes one organization from another
Corporate social responsibility (CSR) - Answer Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
Cultural alignment - Answer Linking of organizational goals with the employees'
personal goals
Cultural diversity - Answer The existence of a variety of cultural or ethnic groups within
a workplace
CVF model - Answer Framework for assessing organizational culture and organizational
dynamics
Design thinking - Answer A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and methods to
solve problems, create opportunities or strengthen weaknesses
Effective communication - Answer When information transmitted is interpreted by the
receiver in the way it was intended by the sender
Emotional intelligence - Answer The capacity to be aware of, control, and express one's
emotions, and to handle interpersonal relationships judiciously and empathetically
Emotional quotient - Answer The level of a person's emotional intelligence, often as
represented by a score in a standardized test
Empathy - Answer Being attuned and sensitive to the emotional states of others
