WellCare 2023 Mastery Test questions with complete solutions

WellCare 2023 Mastery Test questions with complete solutions Once the enrollment is completed, you can save a copy of the application for your reference. False Which elements are available as part of Wellcare's sales support model? All of the above. Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. True Communication of PHI can be: (Select all that apply.) -Written -Electronic -Verbal Prior to completing the enrollment form, you should always confirm the beneficiary's primary care physician (PCP) and/or specialists. True Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing. Select one: True A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only, before the enrollment application process in Ascend through the Value Based Enrollment (VBE) portal. False Beneficiary-facing content that includes generic or plan-specific product or benefit information must be submitted for review and CMS submission, as well as acceptance or approval, prior to distribution. True A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. False The NEW online Centene Workbench self-service portal enables you to: All of the above What are some examples of what can trigger a beneficiary complaint? Select All! a.Did not consent to enroll in the plan. b.Received incorrect plan benefit information or were dissatisfied with plan benefits. c.Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late enrollment penalty, loss of entitlement). d.Were misled about which providers were in-network. Member PHI can be stored on an external hard drive or a cloud storage service like Google Drive or Apple Cloud. False What type of inquiries can Wellcare's Corporate Sales Support team assist with? All of the above Which of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? All of the above Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted electronic enrollments. True