GoJet (DOT) Department of Transportation QUESTIONS WITH COMPLETE SOLUTIONS

Individual with a Disability correct answer: to any person who has a physical or mental impairment that limits one or more major life activites on a temporary or permanent basis Major Life Activities correct answer: Caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning, and working. GoJet cannot require a passenger with a disability to ______________ not requested by the passenger correct answer: Accept Special Services Can GoJet deny air transportation or related services to a person based solely upon their disability? correct answer: NO If a person disability results in involuntary behavior that may offend, annoy, or inconvenience crew members or other passengers, is GoJet permitted to deny boarding to this passenger? correct answer: NO What rows or seats are passengers with disabilities prohibited from using on the CRJ aircraft? correct answer: UA CRJ550 46 seats, UA CRJ700 66 seats, DL CRJ700 65 seats, DL CRJ900 68 seats GoJet may only refuse transportation to passengers with disabilities based solely on: correct answer: Safety reasons only Does the DOT ruling allow individuals with disabilities to act voluntarily in a disruptive fashion and violate rules that apply to all passengers? correct answer: NO What does the CRO? correct answer: Compliants Resolution Officials Who are the CRO at GoJet? correct answer: Manager Customer Service GoJet is permitted to require a safety assistant only for safety reasons and only for persons meeting any or these criteria: correct answer: A person with a mental disability A person with mobility impairment A person who has a severe heating & vision impairment Stretcher (not accepted on GoJet Flights) What are the duties expected of the required safety assistant? correct answer: A safety assistant must sit next to, or across the aisle from the person with disability. Safety assistant in these circumstances is to assist the disabled person in the event of an emergency evacuation.