Chapter 1
Conflict Management
What are team dynamics
Teamwork
Main reasons why conflict occurs
● Role overload ( when a member willingly takes on more than
they can cope with )
● Role conflict ( when more than one member wants to play the
same role )
● Role ambiguity ( when there's a lack of clarity between roles )
1
Functional vs dysfunctional conflict
● Functional conflict is non aggressive, and stimulates creativity.
● Dysfunctional conflict is aggressive and hampers productivity.
1
synergy
/ˈsɪnədʒi/
Learn to pronounce
noun
1. the interaction or cooperation of two or more organizations, substances, or other agents to produce a combined effect
greater than the sum of their separate effects.
"the synergy between artist and record company"
, Advantages of conflict
1. Creates awareness of problem
2. Stimulates creative thinking
3. Helps people to understand a problem better
4. May lead to collaboration by increasing teamwork and
encouraging ownership
5. Motivates people to give input and get involved
Disadvantages of conflict
6. May hamper productivity if not dealt with
7. Negative behaviour that leads to inappropriate behaviour,
violence due to frustration
8. Conflict may distract from critical issues and lead to poor
decision making
Reasons for Conflict
● CHANGE causes confusion and anxiety, not being used to a
new environment.
● INCLUSIVITY AND CULTURAL DIVERSITY stereotyping,
discrimination and unfair treatment.
● LACK OF BAD COMMUNICATION if employees aren't
informed about what is to happen or what to do it can cause
confusion
● RESOURCE ALLOCATION insu cient resources or unequal
distribution, Can cause stress
Conflict Management
What are team dynamics
Teamwork
Main reasons why conflict occurs
● Role overload ( when a member willingly takes on more than
they can cope with )
● Role conflict ( when more than one member wants to play the
same role )
● Role ambiguity ( when there's a lack of clarity between roles )
1
Functional vs dysfunctional conflict
● Functional conflict is non aggressive, and stimulates creativity.
● Dysfunctional conflict is aggressive and hampers productivity.
1
synergy
/ˈsɪnədʒi/
Learn to pronounce
noun
1. the interaction or cooperation of two or more organizations, substances, or other agents to produce a combined effect
greater than the sum of their separate effects.
"the synergy between artist and record company"
, Advantages of conflict
1. Creates awareness of problem
2. Stimulates creative thinking
3. Helps people to understand a problem better
4. May lead to collaboration by increasing teamwork and
encouraging ownership
5. Motivates people to give input and get involved
Disadvantages of conflict
6. May hamper productivity if not dealt with
7. Negative behaviour that leads to inappropriate behaviour,
violence due to frustration
8. Conflict may distract from critical issues and lead to poor
decision making
Reasons for Conflict
● CHANGE causes confusion and anxiety, not being used to a
new environment.
● INCLUSIVITY AND CULTURAL DIVERSITY stereotyping,
discrimination and unfair treatment.
● LACK OF BAD COMMUNICATION if employees aren't
informed about what is to happen or what to do it can cause
confusion
● RESOURCE ALLOCATION insu cient resources or unequal
distribution, Can cause stress
