UNIT 1-
BUILDING
POSITIVE
RELATIONSHIPS
IN HEALTH, Learning outcome 1- Un
SOCIAL CARE
relationships in health, s
or childcare envi
AND CHILDCARE
,P 1 - E X P L A I N D I F F E R E N T R E L AT I O N S H I P S
T H AT C A N B E B U I LT I N H E A LT H , S O C I A L
CARE OR CHILDCARE SETTINGS.
Formal- health and care workers and individuals, Inspectors (CQC, Ofsted
Families of individuals you are caring for, and colleagues
Informal- Family and friends, Work colleagues out of work hou
Health and Social Care- CQ
The CQC regulate a range of treatments and support which is provided by G
surgeries
Types of service
• Ambulance
• Care Home
• Hospice
• Domiciliary ca
• These are all formal relationships that are built by these services
, TYPES OF SERVIC
Introduction
Caring for a family member at home- Informal
as it is carried out by the individual’s family.
But then if they also have carers come in to
help- that is formal care when the carers are
there.
,LO1- TH E D IFFERENCE IN P ERS ONAL
A N D P R O F E S S I O N A L R E L AT I O N S H I P S
B E T W E E N P E R S O N O R PAT I E N T O R
THEIR CARE PROVIDER
Formal relationship- Professional, include colleagues and line
manager as well as patient/ client. Defined by rules, policies and
regulated.
Informal relationships- not defined by rules and regulations. Usually
formed.
What is an advocate?
‘Those who represent the views, needs and interests of individuals
who are unable to represent themselves.’ (OCR Textbook)
This can be professionals or family members.
An advocate cannot give their personal opinion, just the facts must
be presented to the individual requiring advocacy.
, Role of the advocate
• Patient advocacy upholding patient safety and quality care
which includes protecting patients, being patients’ voice,
provision of quality care and educating patients.
• For example, an individual is hospitalised with Parkinson’s, th
family decided with advice from the doctors not to have a
feeding tube fitted as it would just prolong the illness. They
were being his advocate as he was unable to speak as his vo
cords has also been affected by the Parkinson’s.
• A power of attorney gives an individual permission from the
family member needing care, that they can make decisions o
their behalf.
• Advocacy is acting on behalf of the person not making
decisions for that person.
BUILDING
POSITIVE
RELATIONSHIPS
IN HEALTH, Learning outcome 1- Un
SOCIAL CARE
relationships in health, s
or childcare envi
AND CHILDCARE
,P 1 - E X P L A I N D I F F E R E N T R E L AT I O N S H I P S
T H AT C A N B E B U I LT I N H E A LT H , S O C I A L
CARE OR CHILDCARE SETTINGS.
Formal- health and care workers and individuals, Inspectors (CQC, Ofsted
Families of individuals you are caring for, and colleagues
Informal- Family and friends, Work colleagues out of work hou
Health and Social Care- CQ
The CQC regulate a range of treatments and support which is provided by G
surgeries
Types of service
• Ambulance
• Care Home
• Hospice
• Domiciliary ca
• These are all formal relationships that are built by these services
, TYPES OF SERVIC
Introduction
Caring for a family member at home- Informal
as it is carried out by the individual’s family.
But then if they also have carers come in to
help- that is formal care when the carers are
there.
,LO1- TH E D IFFERENCE IN P ERS ONAL
A N D P R O F E S S I O N A L R E L AT I O N S H I P S
B E T W E E N P E R S O N O R PAT I E N T O R
THEIR CARE PROVIDER
Formal relationship- Professional, include colleagues and line
manager as well as patient/ client. Defined by rules, policies and
regulated.
Informal relationships- not defined by rules and regulations. Usually
formed.
What is an advocate?
‘Those who represent the views, needs and interests of individuals
who are unable to represent themselves.’ (OCR Textbook)
This can be professionals or family members.
An advocate cannot give their personal opinion, just the facts must
be presented to the individual requiring advocacy.
, Role of the advocate
• Patient advocacy upholding patient safety and quality care
which includes protecting patients, being patients’ voice,
provision of quality care and educating patients.
• For example, an individual is hospitalised with Parkinson’s, th
family decided with advice from the doctors not to have a
feeding tube fitted as it would just prolong the illness. They
were being his advocate as he was unable to speak as his vo
cords has also been affected by the Parkinson’s.
• A power of attorney gives an individual permission from the
family member needing care, that they can make decisions o
their behalf.
• Advocacy is acting on behalf of the person not making
decisions for that person.
