telecommunicator pt 1 QUESTIONS AND ANSWERS

as a minimum DOD 6055.6 requires a tele-comunicator to be certified at what hazmat level prior to becoming telecommunicator I/II certified? correct answer: awareness NFPA standard 1061 recommends public safety dispatchers have all of the following skills except? correct answer: hazmat Studies have found what % of calls that come into the dispatch center are misdirected or referrals? correct answer: 40-50% the tele-communicators need for keyboarding skills does not equate to? correct answer: typing speed the unique process of symbolic communication that involves interaction between people is? correct answer: Speech what law requires silent emergency calls to be screened for use of text telephones or other devices used by hearing impaired?1 correct answer: americans with disabilities Act The primary method the public utilizes for notifying response personnel of an emergency is by? correct answer: telephone which is an example of a non verbal communication protocol that may be used by an individual with a hearing or speech impairment? correct answer: American sign language what law in 1990 made the use of tele-communication device for the deaf "TDD" devices mandatory for all public safety communication center? correct answer: ADA All of the following information should be obtained from an emergency caller except? correct answer: callers work address Equal access to emergency services by speech and hearing impaired individuals is required by the correct answer: ADA the first public safety agency arrives at the scene and reports the initial situation at the? correct answer: arrival and size-up phase The pre-determined response for the structure fires is generally proportional to the size of the structure and all of the following except? correct answer: time of the day and week a feature of the basic 911 service that allows a tele-communicator to maintain access to a caller's phone line is? correct answer: Call party hold a feature of the basic 911 service that allows a tele-communicator to return call after the caller