Public safety telecommunicator QUESTIONS WITH COMPLETE SOLUTIONS

PSAP correct answer: Public Safety Answering Point 3 primary fields of public safety? correct answer: Law enforcement, Fire, EMS Define: Policy correct answer: A guide to thinking Define: Procedure correct answer: A guide to action List 4 basic operational methods of call routing correct answer: 1. Direct dispatch 2. Call transfer 3. Call relay 4. Call referral Define: ALI correct answer: Automatic Location Identification- the calling party's address + dispatch info Define: ANI correct answer: Automatic Number Identification- The calling party's telephone # List the 3 most common informational resources of the PSAP correct answer: Telephone book, cross-reference or city directory, maps How do E-9-1-1 systems enhance basic 9-1-1? correct answer: By automatically providing the caller's phone # (ANI) and physical address (ALI) Define professionalism correct answer: Who you are, what you do, and how others perceive you Assault vs. Battery correct answer: assault = intentional threat to bring harm. Battery = intentional touching/contact w/o consent What does NIMS stand for? correct answer: National incident management system What is defined by a PSAPs chain of command? correct answer: The organizations structure for personnel and job responsibilities List the 6 components of the communication cycle correct answer: 1. Sender 2. Receiver 3. Message 4. Medium 5. Context. 6. Feedback Define: non-verbal attending correct answer: Physically signaling that you are listening