SimChart 52 Post-Case Quiz | Questions with 100% Correct Answers | Updated 2023 | Guaranteed A+

What is the process of deciding which phone calls should be forwarded to the physician and which can be handled by the medical assistant? A. Phoning B. Gatekeeping C. Switch boarding D. Screening - D. Screening Later that day, a medical supply sales representative arrives in the office to talk with the physician about a new piece of equipment. The physician has a full schedule and there are patients who have already been waiting over an hour in the waiting room. Which action is best and most appropriate? A. Tell him to call back on another day. B. Offer the sales representative the next available pharmaceutical/sales rep appointment. C. Ask if he minds holding while checking if the physician is available. D. Tell him the physician is too busy. - B. Offer the sales representative the next available pharmaceutical/sales rep appointment. A patient phones and demands to speak to the physician. The medical assistant tries to calm the patient and find out why the patient is upset. The patient states "someone lied to me when they gave me my lab results; they said the results were fine, but the printed copy they sent me showed