Public Safety Telecommunicators (all solved)

PSAP correct answers Public Safety Answering Point Telecommunicators correct answers Receive phone calls, dispatch units, establish communication links to in-service companies, and complete incident reports. Ethics correct answers involves an individual's personal, professional, and organizational rule of conduct. It includes opinions and feelings about manners and behavior. Chain of Command correct answers Organizational structure for personnel and job responsibilities, ___ defines the relationship between frontline telecommunicators, supervisors, and managers Categories of Basic Telecommunications correct answers There are three primary disciplines of public safety communications: Law enforcement communications, Fire Service communications, and Emergency Service Communications. Vital Services correct answers Public safety communications systems have four primary functions or tasks. Referred to as ___ these primary functions facilitate communication with the public, between members of the same agency, between public safety agencies, and between public safety agencies and support entities Mutal Aid correct answers A process of supplying supplemental personnel, equipment or other resources to an incident to assist agencies that may be in danger of becoming overwhelmed in their response. these procedures are normally predetermined, and are spelled out in ___ agreements between response agencies. A POLICY IS A GUIDE TO THINKING correct answers A policy states what should happen in terms of outcomes, sometimes in very general terms. A policy may state that, There is little in the way of specific guidance here, but there is no mistake that the PSAP expects the telecommunicator to be courteous with all callers. The Communications Cycle correct answers Sender, Receiver, Message, Medium, Context, Feedback Active Listening correct answers Demonstrating an interest and understanding in what is being said through staying focused, asking questions, listening for the main point and listening for rationale behind what is being said Nonverbal Attending correct answers Physically signaling that you are listening Telecommunicators must effectively communicate without the benefit of ___. correct answers Face to face interaction