Service Now Certified System Administrator - Practice Test Questions and Answers Graded A+

The order field on a table establishes the sequence for displaying lists. A lower number will show higher on the list; while a higher number will show lower on the list. T/F True The three main UI elements in ServiceNow are: Application Navigator Content Frame Banner Frame The ________ module will track every upgrade made to an instance. A. Update Set B. Upgrade History C. Import Set D. None Upgrade History The __________ will hold the information about field's data type, character limit, default value, dependency and other attributes. A. Task Table [task] B. Database C. Dictionary Entry [sys_dictionary] D. Field Types Dictionary Entry [sys_dictionary] A _______ is another user designated to receive approvals and task assigned for another user while out of the office. A. Delegate B. Assigned to C. Group Member D Role Delegator Deleagte This utility makes it possible to map a single field on an import set table to multiple destination fields on a production table. A. Coalesce B. Mapping Assist C. Transform D. Auto Map Matching Fields Mapping Assist Multiple Choice, Single Line Text, and Select Box are: A. Variable Types B. Order Guides C. Related Lists D. Field Types Variable Types onCellEdit() runs when ___________ A. a field on the form is updated. B. the list editor changes a cell value. C. when a particular field changes value. D. a cell on a form changes value. onCellEdit() runs when the list editor changes a cell value. Customer request support team to make short description as a mandatory field on Incident table. The technical support team member select the mandatory check box through "Configure Dictionary " on the incident form. A. This will make the short description field mandatory on the Change table as well. B. This will not make short description mandatory on the Change table. C. This will make short description mandatory only one the Incident table. D. None of the above. This will make the short description field mandatory on the Change table as well. Making short description mandatory on the Incident Table will affect Incident, Change table as well. This is due to short_description field is extended from Task Table. You can use dictionary override to avoid this. A role may contain other roles. T/F True Roles control access to features and capabilities in applications and modules. The admin role provides access to all features and capabilities. After access has been granted to a role, all of the groups or users assigned to the role are granted the access. Roles can contain other roles, and any access granted to a role is granted to any role that contains it. SLA ( Service Level Agreement ) Definition is a record in ________ Table A. [incident_sla] B. [sla] C. [contract_sla] D. [task_sla] [contract_sla] SLA Definition ('contract_sla') is the table where you can create/modify any SLA as per your requirement. So this is the table if you try to create any OLA or UC. Task SLA ('task_sla') is the table where you can find the task records against which SLA is been attached. That means, if you create an Incident and that satisfy a SLA start condition (defined in the SLA Definition table) then the SLA will get attached with the Incident. Once it gets attached, you can fond that in the Task SLA table. If workflow is not published , will it be captured in update sets. T/F False. Only published workflows are captured in update sets. The Workflow welcome screen displays [Choose all that are correct] - Conditions - New Workflow Buttons - List Display Filters - Palette Tabs - New Workflow Buttons - List Display Filters - Palette Tabs The ______________ is an interface for creating and modifying workflows by arranging and connecting activities to drive processes. A. Form B. Notification C. Workflow Designer D. Workflow Editor Workflow Editor What is SSO? Single Sign-On How would you send an outbound email to a user when a system upgrade is completed? A. Go to Email > Notifications and find "System Upgraded" on the list. Open "System Upgraded" and add "Who will Receive". B. Definitions > System Upgrades and find "System Upgraded" on the list. Open "System Upgraded" and add "Who will Receive". C. There are no automated emails for a system upgrade. Go to Email > Notifications and find "System Upgraded" on the list. Open "System Upgraded" and add "Who will Receive". When an upgrade is applied: A. Everything is upgraded. B. Any record that has been altered from the base state by the customer will be exempted. Any record that has been altered from the base state by the customer will be exempted. When you have Subject field filled on Email Notification as well as on Notification Template , which will appear on the sent email? A. Subject from the Notification Template B. Both Subjects will Merge C. Subject from the Email Notification D. Subject Line will be Blank Subject from the Email Notification If empty, the system uses the Subject value from the Email template. If you enter a value in this field, it overrides the template value. Form Buttons, Context Menu Items, List Buttons are ______________. A. Buttons B. Related Lists C. Field Types D. UI Actions UI Actions Retroactive start, when activated, works with the "Set start to" field and calculates the start time equal to when incident was created. T/F True Items, Order Guides, Variables, and Record Producers are used in the _____________. Service Catalog _________ is not a Field Type. A. Suggestion B. Break C. Script D. Date Break