ServiceNow Certified Implementation Specialist - Exam 1-5

StartNow Implementation Methodology - Answer- 6 phases of _StartNow Implementation Methodology____ from ServiceNow 1. Plan 2. Discover 3. Prepare 4. Deploy 5. Operate 6. Transform StartNow methodology - Answer- StartNow methodology for implementations is a combination of traditional waterfall approach with SCRUM Operate (5th Phase) - Answer- Operate (5th Phase) is To which phase these activities belong in StartNow? • UAT • End User testing • Go-Live checks • Production readiness review • Go-Live support SDLC - Software Development Life Cycle Plugin - Answer- SDLC - Software Development Life Cycle Plugin further extends upon the Release Management v2 Plugin by adding some new structures to accommodate the Software Development Life Cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common Waterfall method of development. Technical Requirements - Answer- Technical aspects of the system such as -performance-related issues -scalability -manageability Define specific tasks that must be performed to satisfy functional requirements 6 - Answer- How many steps in StartNOW Methodology Process - Answer- A _____ in ServiceNow provides a structured set of activities designed to support a business need or function and provides measurable business value for stakeholders. The term "_____" covers both ITIL applications like incident management and non-ITIL applications like facilities management. Module - Answer- Fill in the blank: Parts of APPLICATION which provide a particular information. For example in Incident APPLICATION, Create New _____ provides the information to create new incident ticket etc. Integration Consultant - Answer- Which project role develops strategy for integration development of the integration points to and from serviceNow? Business Process Owners - Answer- Which project role handles complete definition of current & future proce