ServiceNow Certified System
Administrator Exam 2021
Application Platform-as-a-Service (PaaS)
The ServiceNow Platform operates on this type of model: cloud-based computing model
which provides the infrastructure needed to develop, run, and manage applications
IT, employee, and customer
Now Platform digitizes _________________ workflows
web-based UI build on top of a flexible table schema (single system record and
common data model)
Now Platform architecture
service availability, backups, and security
Now Platform architecture aids with...
prebuilt libraries, tools, templates, scripts, and integrations
ServiceNow features to help create applications
multi-instance, single system for enterprise, secure, compliant, and scalable
SerivceNow Now Platform resides in the cloud, making it...
tenant; instance
other cloud platforms utilize multi-__________ architecture, whereas the Now Platform
utilized multi-_________ architecture
redundancy; advanced high availability
_______________ helps with AHA, which stands for ________________
web UI, mobile app, and Service Portal
Now Platform interfaces
users, groups, and roles comprise role-based access control
RBAC
role
a collection of permissions in the Now Platform
system administrator, specialized administrator, approvers, and ITIL
OOTB base system roles
one-to-many
users have a __________________ relationship with groups and roles
true
T or F: roles can contain other roles
true; self-service users
T or F: users can still log into ServiceNow without any assigned role permissions
user authentication
first level of security applied when logging into ServiceNow
local database, external SSO, LDAP, OAuth 2.0, digest token, MFA - TOTP
ServiceNow methods of authentication
banner frame, application navigator, content frame
main screen elements of Now Platform UI
user menu, help, global search, connect, system settings, and banner logo and text
options in the banner frame of the Now Platform UI
, navigation filter, all applications and modules, favorites, and history
elements of the Application Navigator menu
list of records, forms, homepages, and dashboards
elements of the Content Frame
true (e.g. drag to add to favorites)
T or F: you can drag and drop items (e.g. breadcrumbs or records) within the Now
Platform
any module with the name containing "service"; all modules and sections within the
Service Desk application
if you type "service" into the navigation filter, you will see:
branding
Guided Setup can help orchestrate _______________ for your organization
page header caption, browser tab title, upload company logo, background/ banner/
navigator images, colors, and text, and customize default system settings (e.g. data and
time formatting)
system configuration for branding your instance's appearance
ITSM Guided Setup > Start > (options) OR System Properties > Basic Configuration UI
16
how to navigate to branding
task and cmdb_ci
ServiceNow core tables
records from tables; and records contain fields
lists display...
record; field
in a ServiceNow table, a row is a ___________ and a column is a ____________
lists
_______ display a set of records from a table
filter, sort, and analyze data; manage records
benefits of lists and filters in the Now Platform
List Title Menu (aka List Controls)
3 line icon or right-clicking on title bar, options include: view, filters, group by, show,
refresh list, and create favorite
breadcrumbs
you can trace ___________ to see what filter conditions have been applied to your list;
a set of filter conditions
green dot near gear icon (settings icon)
How can you tell if a list view has been personalized?
List Column Context Menu
when you right click on the column header in a list, you trigger the...
sort and filter, configure, update, import, export (e.g. bar or pie chart), create quick
reports
the List Column Context Menu allows you to...
not, equal, contains (wildcard), ends with text, starts with text, contains text
OPPERAND DEFINITIONS:
! means
= means
Administrator Exam 2021
Application Platform-as-a-Service (PaaS)
The ServiceNow Platform operates on this type of model: cloud-based computing model
which provides the infrastructure needed to develop, run, and manage applications
IT, employee, and customer
Now Platform digitizes _________________ workflows
web-based UI build on top of a flexible table schema (single system record and
common data model)
Now Platform architecture
service availability, backups, and security
Now Platform architecture aids with...
prebuilt libraries, tools, templates, scripts, and integrations
ServiceNow features to help create applications
multi-instance, single system for enterprise, secure, compliant, and scalable
SerivceNow Now Platform resides in the cloud, making it...
tenant; instance
other cloud platforms utilize multi-__________ architecture, whereas the Now Platform
utilized multi-_________ architecture
redundancy; advanced high availability
_______________ helps with AHA, which stands for ________________
web UI, mobile app, and Service Portal
Now Platform interfaces
users, groups, and roles comprise role-based access control
RBAC
role
a collection of permissions in the Now Platform
system administrator, specialized administrator, approvers, and ITIL
OOTB base system roles
one-to-many
users have a __________________ relationship with groups and roles
true
T or F: roles can contain other roles
true; self-service users
T or F: users can still log into ServiceNow without any assigned role permissions
user authentication
first level of security applied when logging into ServiceNow
local database, external SSO, LDAP, OAuth 2.0, digest token, MFA - TOTP
ServiceNow methods of authentication
banner frame, application navigator, content frame
main screen elements of Now Platform UI
user menu, help, global search, connect, system settings, and banner logo and text
options in the banner frame of the Now Platform UI
, navigation filter, all applications and modules, favorites, and history
elements of the Application Navigator menu
list of records, forms, homepages, and dashboards
elements of the Content Frame
true (e.g. drag to add to favorites)
T or F: you can drag and drop items (e.g. breadcrumbs or records) within the Now
Platform
any module with the name containing "service"; all modules and sections within the
Service Desk application
if you type "service" into the navigation filter, you will see:
branding
Guided Setup can help orchestrate _______________ for your organization
page header caption, browser tab title, upload company logo, background/ banner/
navigator images, colors, and text, and customize default system settings (e.g. data and
time formatting)
system configuration for branding your instance's appearance
ITSM Guided Setup > Start > (options) OR System Properties > Basic Configuration UI
16
how to navigate to branding
task and cmdb_ci
ServiceNow core tables
records from tables; and records contain fields
lists display...
record; field
in a ServiceNow table, a row is a ___________ and a column is a ____________
lists
_______ display a set of records from a table
filter, sort, and analyze data; manage records
benefits of lists and filters in the Now Platform
List Title Menu (aka List Controls)
3 line icon or right-clicking on title bar, options include: view, filters, group by, show,
refresh list, and create favorite
breadcrumbs
you can trace ___________ to see what filter conditions have been applied to your list;
a set of filter conditions
green dot near gear icon (settings icon)
How can you tell if a list view has been personalized?
List Column Context Menu
when you right click on the column header in a list, you trigger the...
sort and filter, configure, update, import, export (e.g. bar or pie chart), create quick
reports
the List Column Context Menu allows you to...
not, equal, contains (wildcard), ends with text, starts with text, contains text
OPPERAND DEFINITIONS:
! means
= means
