Foreign Service Officer Test – Management| 901 QUESTIONS WITH COMPLETE SOLUTIONS

10Â roles involved in mgmt Correct Answer: interpersonal (figurehead, leader, liaison), informational (monitor, desseminator, spokesperson), decisional (entrepreneur, distrubance handler, resource-allocator, negotiator) 3 levels of mgmt Correct Answer: top (upper) - president, chief executive; middle - district manger, base commander; first-line (lower-level, front-line, supervisory) - foreman, head nurse 3 phases of decision-making Correct Answer: intelligence (gathering knowledge leading to an understanding of what decision will have to be made, etc.), design (alternative courses of actions are invented), choice (actual decision is made) 3 skills involved in mgmt Correct Answer: technical, interpersonal, conceptual 4 functions of managers Correct Answer: planning, organizing, leading, and controlling 5 management process functions Correct Answer: "planning, organizing, staffing, directing and controlling" 5 Types of managers Correct Answer: line, staff, functional, general, and administrators 7. McCellands Theory Achievement: Correct Answer: the desire to excel or achieve in relation to a set of standards 7. McCellands Theory power Correct Answer: the desire to control overs and have influence over them. 8 Key Results Areas Correct Answer: market share, productivity, profitability, innovation, resources, worker performance and morale, manager performance and development, social responsibilities Absolute comparisons Correct Answer: a process in which each criterion is compared to a standard or ranked on its own merits Accessible: effective segmentation Correct Answer: the market segments can be effectively reached and served Accommodative strategy Correct Answer: a social responsiveness strategy in which a company accepts responsibility for a problem and does all the society expects to solve that problem accounting Correct Answer: the discipline that keeps track of a company's financial situation. Action plan Correct Answer: the specific steps, people, and resources needed to accomplish a goal